Real Estate Support Specialist

Cliffs Club Services, Llc; Royal Pines (NC); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

15 vacation days

9 paid holidays

401(k) with employer contribution

Dental and vision

Job summary

The Cliffs Club Services, Llc is seeking a Real Estate Support Specialist to assist Sales Executives and Cliffs Realty with listing coordination, lead qualification, and office operations in Arden, NC. This role emphasizes relationship-building, phone outreach, and consistent follow-up to nurture a prospect pipeline and support the Cliffs lifestyle.

The incumbent will manage Cliffs Realty listings, handle website and marketing tasks, MLS input, disclosures, and contract documentation, while

Qualifications

• Two-year minimum professional sales experience and/or proven track record.
• Professional phone skills with excellent customer service.
• NC real estate license required or able to obtain within 6 months.
• Strong oral and written communication; sales and goal oriented.
• Experience with MLS and database systems is a plus.

Responsibilities

• Qualify leads and maintain a consistent pipeline of prospects and tours.
• Coordinate property tours with Asheville Region Sales Executives.
• Manage listing duties: CMA, MLS/Property Base input, marketing requests.
• Prepare sales reports and listing data for management and marketing.
• Create and edit listing media, including drone footage and videos.

Skills

Relationship building

Phone skills

Customer service

Organizational skills

Education

Bachelor's degree preferred

NC real estate license

Tools

MS Office

Property Base

MLS

Dotloop

Job description

FT Full-Time Full-Time Arden, NC, US

3 days ago Requisition ID: 5183

REPORTS TO:

Director of Sales

JOB SUMMARY

The Cliffs is seeking an outgoing, organized, driven, and relationship-focused Real Estate Support Specialist to support our Sales Executives and Cliffs Realty team. The role is focused on sales support, listing coordination, and operational responsibilities rather than directly selling real estate. This person will help develop relationships with prospective buyers, qualify leads, schedule Discovery Visits and real estate tours, and introduce prospects to the Cliffs lifestyle. They will also play an important role in managing and supporting Cliffs Realty's portfolio of listings and related administrative responsibilities. The ideal candidate is a person who enjoys building relationships, is comfortable on the phone, follows up consistently, stays highly organized, and is eager to learn. This position will maintain an organized database of fewer than 400 sales prospects at any given time, with timely and consistent follow-up being essential to success. The position is eligible for bonuses based on sales generated from existing and new leads. The Real Estate Support Specialist will also work closely with the Office Manager and cover the office on Mondays. This person will be responsible for managing Cliffs Realty's portfolio of listings, including website and marketing management, listing presentations, MLS maintenance and input, closing coordination, contract documentation, and Property Base updates. They shall be responsible for obtaining/maintaining a valid Real Estate license in North Carolina and must be proficient in Property Base and MLS.

JOB DUTIES

• Conduct daily outreach through calls to qualify prospective buyers and maintain a consistent pipeline of leads; and to generate tours for Sales Executives.
• Qualify leads through phone, email, written correspondence, and sales presentations while building relationships and following up with prospective clients to achieve sales goals.
• Introduce qualified prospects to the appropriate Asheville Region Sales Executive and coordinate property tours.
• Provide prospects with Cliff’s information and professionally discuss financial qualifications during the sales process.
• Maintain strong product knowledge and apply effective sales techniques in accordance with legal, ethical, and company standards.
• Receive qualified leads from Sales Executives that are interested in Discovery Visits within the Asheville Region, proactively communicating through sales presentations via phone, email, and written correspondence to educate prospects about The Cliffs lifestyle, and setting them up on the backend: including but not limited to accounting, membership, and accommodations.
• Manage guest documentation, ensuring all required agreements are completed prior to booking.
• Perform all listing-related duties, including listing presentations, CMAs, Exclusive Right to Sell agreements, MLS/Property Base/website entry, photography and vendor coordination, marketing requests, and maintaining accurate listing
• information.
• Prepare and provide sales reports, listing data, trend analysis, and other statistics for management, meetings, and marketing purposes.
• Create and edit drone footage and video presentations for listings on MLS, Zillow, and other media platforms.
• Coordinate tours, listing appointments, outside broker home access, and communications with Sales Executives, clients, and other parties as needed.
• Monitor listing and Seller Disclosure expiration dates, maintain active listing reports, and ensure timely follow-up and owner feedback communication.
• Request all marketing materials to be generated for all homes/homesites listed with Cliffs Realty in accordance with the listing pitch deck.
• Create and maintain a current internal list of active listings, both homes and home-sites.
• Work closely with the Cliffs Builder team to manage builder listings, pricing updates, and contract entry into Property Base. Follow all company policies, procedures, rules, and regulatory requirements.

BACKGROUND/EXPERIENCE

• Two-year minimum professional sales experience and/or proven track record selling upscale hotel/resort properties (minimum 2 years preferred but not required).
• Professional phone skills with excellent customer service.
• Bachelor’s degree preferred. NC real estate license required (or able to obtain within 6 months)
• Must possess excellent oral and written communication skills.
• Must be sales and goal oriented.
• Database and Dotloop experience are preferred. Experience in MLS is a plus
• Strong technical skills and mindset to leverage database systems software.
• Proven experience with MS Office products to include Word, Excel, and Outlook. Ability to organize, prioritize, meet deadlines and multi-task.
• Ability to work in a fast-paced environment.
• Ability to produce consistent results.

PHYSICAL REQUIREMENTS

• Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer, stamina to maintain attention to detail
• Strength to lift and carry files weighing up to 10 pounds
• Vision to read printed materials and a computer screen, and hearing and speech to communicate in person and over the telephone.

CLIFFS BENEFITS

• Employee appreciation parties and team building events with a knowledgeable and passionate management team that leads by example
• Excellent compensation including 15 vacation days and 9 paid holidays
• Our best benefits package including health, telehealth, vision, dental, short term/long term disability, pet insurance 401(k) with employer contribution* Employee Wellness Monetary Incentives Paid maternity and paternity leave A work/life balance!