Member Services Coordinator

The-Cliffs-5; Sunset (AR); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Telehealth

Vision

Dental

Disability insurance

Pet insurance

401(k)

Job summary

The Cliffs invites you to join the Member Services team as a Coordinator in Sunset, SC. This high-profile role centers on hospitality, providing front-line reception, concierge services, interclub marketing support, and membership coordination.

You’ll engage with members, arrange events, and help manage vendor relationships to enhance member experiences. With a strong emphasis on service, communication, and teamwork, you’ll support various club activities and ensure smooth daily operations for

Qualifications

• 2 years minimum experience in an administrative or customer support role.
• Hospitality/service setting experience is a plus.
• Proficient with basic computer skills (Word, Excel, PowerPoint) and design software.

Responsibilities

• Coordinate Club interclub marketing efforts.
• Coordinate and monitor club communications with members.
• Provide reception services during department hours.
• Provide concierge services to members and guests.
• Maintain a catalogue of preferred vendors and service providers.
• Facilitate use of club amenities for membership.
• Assist in planning Club events.
• Assist with new member packets and orientations.
• Provide shuttle services as needed.

Skills

Word

Excel

PowerPoint

Design software

Databases

MS Office

Tools

MS Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

FT Full-Time Full-Time 06 Keowee Vineyards, Sunset, SC, US

MEMBER SERVICES COORDINATOR

JOB SUMMARY:

From cascading mountains to crystal lakes, warm summer days and cool winter nights, southern hospitality and beautiful scenery welcome you to the Carolinas. The Cliffs is comprised of seven vibrant communities. Each has their own personality, but is equal in beauty, prestige and opportunity. We invite you to become a part of The Cliffs family. Once you visit, you’ll understand how unique and welcoming our communities are. The only thing better than the views are the people. Our members are gracious and kind, and our co-workers make coming to work something to look forward to. Our members have made The Cliffs their home, and we hope you will too!

Our Mission is to deliver high quality experiences and activities by building a strong team of associates whose focus is practicing excellence through relationship-building and industry best practices designed to enrich the lives of our members and staff. If you’d like to be challenged daily, advance in your career and be a part of something bigger than any one individual, The Cliffs is the place for you!

The Member Services Coordinator is a high-profile service and hospitality position. This employee will be the front-line for the Membership Services department. Working under the direction of the Member Services Director, the coordinator will provide service in the following areas: Club Reception, Club Concierge Services, Interclub Marketing, Membership Support Services.

JOB DUTIES:

• Coordinate Club interclub marketing efforts
• Coordinate and Monitor Club communications with the members
• Provide reception Services during department hours of operation
• Provide Concierge Services to members and guests
• Maintain a catalogue of preferred vendors and service providers
• Facilitate the use of club amenities and services for membership
• Utilize creative planning for member and guest special services
• Assist in planning Club events
• Assist with new member packets, orientations, and prospective member amenity tours
• Provide shuttle services as needed

BACKGROUND/EXPERIENCE:

• The successful candidate will have a positive attitude, image and presentation; be passionate about exemplary customer service and sincerely enjoy working with people.
• Must have excellent communication skills and an outgoing and friendly personality
• 2 years minimum experience working in an administrative or customer support role. Experience in a Hospitality and Service setting a plus.
• Demonstrate problem solving skills
• Proficient in Word, Excel, PowerPoint, design software, databases and other basic computer skills.
• Must have a valid drivers license, to be covered under company vehicle policy
• Provide shuttle service as needed

THE CLIFFS BENEFITS:

• A knowledgeable and passionate management team that leads by example
• Employee appreciation parties and team building events
• Excellent compensation including 10 vacation days and 9 paid holidays (Full Time Employees)
• Our best benefits package including health, telehealth, vision, dental, short term/long term disability, pet insurance 401(k) with employer contribution*