Real Estate Servicing Analyst

Pacific Life; Newport Beach (CA); On-site; USD 85,000 - 104,000; Full time

Benefits offered by this job

Medical, Dental, Vision and Wellbeing

Paid Time Off and Holidays

Parental Leave and Adoption Assistance

401k with company match

Job summary

Pacific Life Insurance Company is seeking a Real Estate Servicing Analyst in Newport Beach, CA to support commercial real estate loan servicing within the Investments team. You will facilitate loan setup and MLSS adjustments and assist borrowers with servicing needs.

The role also supports the risk management function by ensuring adequate insurance coverages and processing premium payments, with a team of about 20 colleagues in Investments.

Qualifications

• Undergraduate degree with a concentration in business preferred.
• 2-3 years working experience in commercial mortgage banking, loan servicing, or property insurance administration.

Responsibilities

• Load new loans and updates to MLSS per procedures and deadlines.
• Provide MLSS support for projects and audits.
• Assist with insurance coverage validation and premium payments.
• Administer insurance renewals and casualty claims.
• Perform escrow audits for insurance impound accounts.

Skills

Excel

Word

Customer service

Written communication

Verbal communication

Analytical skills

Self-starter

Education

Bachelor's degree in business

Tools

MLSS

SharePoint

Outlook

Excel

Word

Job description

Job Description: Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own. We are actively seeking a talented Real Estate (RE) Servicing Analyst to join the Investments team in our Newport Beach, CA office. The RE Servicing Analyst will facilitate loan set-up and system adjustments in our mortgage loan servicing system (“MLSS”) and assist borrowers with all loan servicing needs for the commercial real estate loans serviced by Pacific Life. Additionally, this role supports the risk management team with ensuring adequate property and casualty insurance coverages exist, premium payments are processed and all insurance requirements are met and properly documented. As a RE Servicing Analyst, you’ll play a key role in Pacific Life’s growth and long‑term success by facilitating loan set-up and system adjustments in our mortgage loan servicing system (“MLSS”) and assisting borrowers with all loan servicing needs for the commercial real estate loans serviced by Pacific Life. Additionally, this role supports the risk management team with ensuring adequate property and casualty insurance coverages exist, premium payments are processed and all insurance requirements are met and properly documented. You will fill an existing role that sits on a team of approximately 20 people in the Investment division. Your colleagues will include fellow real estate commercial loan servicing and insurance administration professionals.

How you’ll help move us forward:

• Interpret loan documents and load new loans and transaction updates to the MLSS per established procedures and stated deadlines.
• Provide technical, research, and application support for MLSS‑related projects.
• Provide support for various reporting, audit and compliance requirements.
• Facilitate the monthly mortgage loan billing process, ensuring accurate bills are delivered to borrowers within the specified timeframe.
• Compare actual insurance coverages to coverages required in loan documents to determine deficiencies and follow up/resolve issues with appropriate parties in order to mitigate any risk exposure to Pacific Life.
• Review and process invoices related to insurance renewals.
• Administer insurance premium payments and casualty claims.
• Perform escrow audits for insurance impound accounts.

The experience you bring:

Undergraduate (four year) degree with a concentration in business preferred. 2-3 years working experience in commercial mortgage banking, commercial loan servicing, and/or property insurance administration.

• Strong knowledge of Excel and Word, and the ability to quickly learn new program applications
• Excellent organizational skills with the ability to manage multiple projects at once and to meet deadlines under pressure.
• Strong customer service, verbal and written communication skills
• Strong logical and analytical skills (ability to research, identify issues and problem solve)
• Self-starter who can work independently and demonstrate initiative

What makes you stand out:

• Demonstrate a thorough working knowledge of loan documents and concepts, and/or property insurance.
• Provide strong analytical and organizational skills.
• Display the ability to be detail oriented and to work well under deadline pressures.
• Demonstrate ability to provide excellent written and verbal communication skills including but not limited to strong customer service skills.
• Proficiency in software applications for real estate investment analysis including Microsoft Word, Excel, SharePoint, Outlook, and the ability to quickly learn new program applications.

Base Pay Range:

The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

$84,870.00 - $103,730.00

Your Benefits Start Day 1

• Prioritization of your health and well‑being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
• Paid Parental Leave as well as an Adoption Assistance Program
• Competitive 401k savings plan with company match and an additional contribution regardless of participation

You Can Be Who You Are

We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.

What’s life like at Pacific Life?

Visit Instagram.com/lifeatpacificlife

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.

Pacific Life is more than a job — it’s a career with purpose. For nearly 160 years, we’ve helped people protect their financial futures through strength, stability, and innovation. Join us to make a meaningful impact and build a career where you can thrive. Learn more. Pacific Life's success is driven by our people. We create, embrace and sustain an inclusive workplace where all employees are respected and supported throughout their career. Our values inspire and direct our actions shaping the vibrant culture we proudly uphold. Learn more.