Real Estate Servicing Advisor

PSECU; Harrisburg, Northern (Dauphin County, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

PSECU in Harrisburg, PA is seeking a Real Estate Servicing Advisor to join our team. This onsite role requires a minimum 60% onsite expectation (3 days per week) with a standard schedule of Monday–Friday, 9:00am–5:00pm.

The position involves researching and correcting issues, processing mortgage modifications, paying out loans, managing escrow and insurance tasks, and communicating with members to ensure accurate servicing and timely responses.

Qualifications

• High school diploma or equivalent required.
• Experience in mortgage servicing or related field preferred.
• Strong communication and telephone skills.

Responsibilities

• Handle member inquiries by phone.
• Process insurance-related mail.
• Review and disburse Real Estate Equity (REE) and HELOC loans.
• Generate payoff letters.
• Set up and maintain escrow accounts.
• Process insurance claims.
• Other duties as assigned.

Skills

Customer service

Phone communication

Attention to detail

Problem solving

Education

High School Diploma

Tools

Mortgage servicing software

Escrow accounting tools

Job description

## Real Estate Servicing AdvisorApply: This position has a minimum onsite expectation of 3 days per week or as needed: Harrisburg, PA: Full time: Posted Yesterday: JR101026**Members Achieve More** isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on...The Real Estate Servicing Advisor’s primary responsibilities include research and error corrections, various types of modifications to mortgages, posting of settlement checks, follow up on insurance loss funds held for repairs and unfinished work, processing payoffs, rate changes on adjustable rate mortgages, private mortgage insurance processing and waiver requests, requests for release of collateral, quality assurance checks on both system and personal output, establish real estate secured loans, issue checks, properly secure/collateralize real estate loans, make payments to real estate loans, set up and maintain escrow accounts, understand and troubleshoot escrow analysis and pay off and satisfy real estate loans. Real Estate Servicing Advisors routinely communicate with the membership verbally and in writing. Schedule: Monday - Friday 9:00am - 5:00pm. Onsite expectation is 60%; 3 days a week.In this position, you will* Member Phone Calls: Handle member inquiries and provide assistance over the phone.* Insurance Mail Processing: Process incoming insurance-related mail.* Loan Review and Disbursement: Review and disburse Real Estate Equity (REE) and Home Equity Line of Credit (HELOC) loans.* Payoff Letters: Generate payoff letters for members and third parties.* Escrow Management: Set up and remove escrow accounts (including Escrow/PMI waivers).* Insurance Claims Processing: Gather and process insurance claims related to real estate.* Other duties as assigned.**Qualifications:**High School (Required)Any equivalent combination of experience and education. | Required