Ready-Mix Plant IT Support Technician

Silvi Materials; Falls Township (PA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Prescription, Dental, Vision

401K and Pension

Tuition Reimbursement

Overtime as needed

Growth opportunities

Job summary

A leading construction materials company is seeking a Batch Support Helpdesk Technician to provide crucial technical support for ready-mix concrete plants. The ideal candidate will have at least 2 years of experience in batching operations and strong troubleshooting skills. This role involves real-time support for batch computer systems and ensuring production accuracy. Comprehensive benefits, including medical and retirement options, are offered as part of the package. Join a team that values your individual contributions and growth potential.

Qualifications

• High school diploma or equivalent; Associate’s or technical degree preferred.
• 2+ years of experience in ready-mix operations, batching, dispatch, or plant support.
• Hands-on experience with batching or dispatch software.
• Basic knowledge of Windows operating systems and networking fundamentals.
• Experience troubleshooting printers and plant peripherals.
• Strong problem-solving and communication skills.
• Possess a valid driver's license.

Responsibilities

• Provide real-time support for batch computers, plant automation systems, and loadout controls.
• Troubleshoot batching software and system errors affecting production.
• Assist plant operators with production interruptions and calibration issues.
• Support scales, moisture probes, printers, and batching peripherals.
• Serve as first point of contact for plant and dispatch technical issues.
• Resolve issues with batch computers, ticket printers, and network connectivity.
• Document helpdesk tickets, resolutions, and recurring issues.
• Coordinate with IT staff or vendors for advanced troubleshooting.
• Work with dispatch to resolve order, ticket, and loadout discrepancies.
• Verify product codes, mix designs, and job assignments.
• Perform routine system checks and assist with software updates and backups.
• Provide basic system training to plant operators and drivers.
• Create and maintain standard operating procedures (SOPs).

Skills

Technical troubleshooting

Ready-mix plant operations knowledge

Customer service mindset

Ability to multitask in time-sensitive environments

Attention to detail

Clear communication with field personnel

Education

High school diploma or equivalent

Associate’s or technical degree

Tools

Command Alkon

Sysdyne

Keystone

Remote support tools (RDP, VNC)

Basic SQL or database knowledge

Job description

A leading construction materials company is seeking a Batch Support Helpdesk Technician to provide crucial technical support for ready-mix concrete plants. The ideal candidate will have at least 2 years of experience in batching operations and strong troubleshooting skills. This role involves real-time support for batch computer systems and ensuring production accuracy. Comprehensive benefits, including medical and retirement options, are offered as part of the package. Join a team that values your individual contributions and growth potential.