Ready Mix Customer Service Representative

CRH; Cedar Park (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Texas Materials, a CRH company, is seeking a Customer Service Representative to work in our Texas office. This role supports the Dispatch Manager by handling orders, communicating with customers by phone and text, and delivering accurate information on products and delivery times.

Candidates should have a high school diploma or GED, 3–5 years of customer service experience, and strong computer skills (Outlook, Word, Excel).

Qualifications

• Education/Experience: High School Degree or GED.
• 3–5 years related customer service experience.
• Experience with order entry and basic computer tasks.
• Knowledge of the Austin area.
• English proficiency.

Responsibilities

• Take orders by phone or text and enter into system.
• Solicit future orders and manage delivery times.
• Resolve customer issues with Dispatch Manager.

Skills

Outlook

Excel

Word

Typing 25 wpm

Maps knowledge

Customer service

Communication

Education

GED/HS Diploma

Job description

Job ID: 526857

Texas Materials, A CRH company, is a leading supplier of aggregates, asphalt, ready mixed concrete, and paving and construction services in Texas. Our focus is to provide quality products and reliable customer service with a safety-first mindset. We consider our employees our greatest strength and we make it our priority to invest in their development and well-being. When you work for Texas Materials, you are helping to support and build the infrastructure of Texas.

Job Description Summary

The Customer Service Representative works in a dynamic and fast-paced environment to provide effective customer service and support through in-depth knowledge of company products, programs and services. This position reports directly to the Dispatch Manager.

Key Responsibilities

The basic responsibilities of the Customer Service Representative include, but not limited to the following.

• Communicate with customers by phone and text messaging software, enter data into the computer system.
• Solicit future orders from customers and enter order into computer system.
• Negotiate with customers’ acceptable delivery times to prevent lost orders.
• Document customer complaints and forward to Dispatch Manager and/or Sales Representative.

Qualifications

Education/Experience

• High School Degree or General Education Degree (GED).
• Three to five years related customer service experience, and/or training or equivalent combination of education and experience.

Knowledge/Skill Requirements.

• Basic computer skills for entering orders. Outlook, Word, Excel, Keyboard 25 + wpm.
• Extensive knowledge of Austin and surrounding areas,
• Ability to read and understand maps.
• Communicate effectively with a wide variety of customers and be an effective problem solver.

Language Skills

Must read, write and speak English.

Mathematical Skills

Basic math required – addition, subtraction, multiplication and division.

Reasoning Ability

• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Must be able to handle multiple tasks in a high-stress, fast-paced environment.
• Must be able to work up to 65 hours per week including Saturdays.

Physical Requirements

• Physical Requirements
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Able to communicate with others by telephone and in person.
• Able to utilize a computer for word processing, e-mail communication, and preparation of documents and presentations.
• May require sitting for extended periods of time.
• May require periodically lifting of objects up to 30 lbs.

Work Environment

• Work Environment
• Standard office environment.
• In office required, not a remote position.

What CRH/Texas Materials Offers You

• An inclusive culture that values opportunity for growth, development, and internal promotion
• Competitive base pay
• Medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

For more information visit: www.crh.com

Texas Materials, a CRH Company, is an Affirmitive Action and Equal Opportunity Employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.