Drill Rig Assistant

at OLDCASTLE INFRASTRUCTURE, INC. in; Phoenix (AZ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, disability benefits

Retirement savings plan

Health and wellness programs

Competitive base pay

Job summary

Texas Materials, a CRH company, is seeking a dispatcher/customer service representative to provide excellent support through in-depth knowledge of our products, programs and services. You will interact with customers by phone and text, enter orders, and coordinate delivery times.

The role requires GED or high school diploma, 3–5 years of customer service experience, and the ability to work up to 50 hours per week, including Saturdays.

Qualifications

• Must have 3–5 years of customer service experience.
• GED or high school diploma required.
• Ability to communicate with customers by phone and text.
• Knowledge of maps and the Austin area preferred.
• Able to work up to 50 hours per week including Saturdays.

Responsibilities

• Communicate with customers by phone and text messaging.
• Enter orders and data into the computer system.
• Negotiate delivery times to prevent lost orders.
• Document customer complaints and forward to Dispatch.

Skills

Customer service

Data entry

Communication

Problem solving

Map reading

GPS tracking

Spanish (preferred)

Education

GED

High school diploma

Tools

GPS tracking software

Dispatch scheduling software

Job description

Texas Materials, A CRH company, is a leading supplier of aggregates, asphalt, ready mixed concrete, and paving and construction services in Texas. Our focus is to provide quality products and reliable customer service with a safety-first mindset. We consider our employees our greatest strength and we make it our priority to invest in their development and well-being. When you work for Texas Materials, you are helping to support and build the infrastructure of Texas.

Position Overview

Provide effective customer service and support through in-depth knowledge of company products, programs and services. Requires day-to-day communication with other employees and customers.

Key Responsibilities (Essential Duties and Functions)

• Communicate with customers by phone and text messaging software, enter data into the computer system.
• Solicit future orders from customers and enter order into computer system.
• Negotiate with customers' acceptable delivery times to prevent lost orders.
• Document customer complaints and forward to Dispatch Manager and/or Sales Representative.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Education/Experience

• Minimum high school/general education degree (GED) required.
• Three to five years related customer service experience, and/or training or equivalent combination of education and experience.

Work Requirements

• Communicate effectively with customers as well as truck drivers to dispatch orders in a timely and efficient manner.
• Must provide excellent customer service by phone; scheduling and organizing large numbers of people and equipment efficiently and quickly.
• Handle multiple tasks concurrently and perform under pressure.
• Perform opening and closing procedures.
• Must be able to act quickly and creatively to solve problems; work independently and make decisions.
• Utilize GPS tracking software and enter orders into dispatch scheduling software; ability to quickly learn different software programs.
• Strictly adhere to safety requirements, policies, and procedures as outlined in the employee policy manual.
• Report to work at the designated start time.
• Work in a team environment and assist co-workers or supervisors/managers with other duties as required.
• Available to work overtime, nights and weekends when necessary. Reliable attendance is essential in performance of the role.
• Travel and work away from home when necessary.

Knowledge/Skill Requirements

• Extensive knowledge of Austin and surrounding areas.
• Ability to read and understand maps.
• Communicate effectively with a wide variety of customers and be an effective

Language Skills:

Must read, write and speak English. Bilingual English-Spanish preferred

Mathematical Skills:

Basic math required - addition, subtraction, multiplication and division.

Reasoning Ability:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Must be able to work up to 50 hrs. per week every other Saturday.

What CRH/Texas Materials Offers You

• A diverse and inclusive culture that values opportunity for growth, development, and internal promotion
• Competitive base pay
• Medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.

For more information visit: www.crh.com

Texas Materials, a CRH Company, is an affirmative action and equal opportunity employer.