Bilingual Dispatcher - Baytown

CRH; Baytown (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Texas Materials, a CRH company, located in Baytown, TX, is seeking a dispatcher representative to coordinate phone sales and distribution of asphalt and crushed concrete products. You will handle order entry, scheduling, and shipping, while maintaining strong communication with plants, drivers, and customers.

The role requires excellent customer service, the ability to stay calm under pressure, and aptitude to learn dispatch software and GPS tools.

Qualifications

• GED or high school diploma required.
• Experience in dispatch for asphalt/aggregate or transportation preferred.
• Strong communication and customer service skills required.

Responsibilities

• Coordinate phone sales and distribution of asphalt and crushed concrete.
• Enter orders accurately and schedule shipments.
• Communicate with drivers, plants, and customers to ensure on-time delivery.
• Follow safety procedures and company policies at all times.
• Assist in routing and problem-solving to meet customer needs.

Skills

Customer service

Verbal communication

Multi-tasking

Teamwork

Education

GED or high school diploma

Tools

Dispatch software

GPS software

Microsoft Office

Job description

Texas Materials, A CRH company, is a leading supplier of aggregates, asphalt, ready mixed concrete, and paving and construction services in Texas. Our focus is to provide quality products and reliable customer service with a safety-first mindset. We consider our employees our greatest strength and we make it our priority to invest in their development and well-being. When you work for Texas Materials, you are helping to support and build the infrastructure of Texas.

THIS POSITION IS BASED OUT OF BAYTOWN. 3003 KILGORE PARKWAY, BAYTOWN, TEXAS 77523

Position Overview The dispatcher representative processes and coordinates the phone sales and distribution of asphalt and crushed concrete products for multiple plants. Responsible order entry, coordination and shipping based on customer orders. Requires day-to-day communication with other employees and customers.

Key Responsibilities (Essential Duties And Functions)

• Dispatcher must be aware of special jobsite conditions that require specific trucks, spacing, material needs, etc.
• Dispatcher needs to be familiar with the delivery area and must be able to assist lost drivers in finding jobsites, determine travel times to jobs.
• Dispatcher must be customer service minded and, be able to keep a level head under stressful conditions in a high paced environment.
• Dispatcher must be able to quickly build rapport and relationships with others, including team members, customers & vendors.
• Responsible for a safe work environment for themselves and co-workers.
• Properly follow all company policies and OSHA/MSHA regulations for safe working procedures and environment. Wear personal protective equipment (PPE) in designated operations and production areas as stated by OSHA and/or MSHA.
• Follow directions of Foreperson as to daily tasks and expectations.
• Display a professional, positive and courteous attitude to co-workers, supervisors, and the general public at all times.
• Reliable attendance is essential to performance in this role.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Education/Experience

• Minimum high school/general education degree (GED) required.
• Previous related experience in dispatch for asphalt & aggregate or transportation industry preferred.

Work Requirements

• Communicate effectively with customers as well as truck drivers to dispatch orders in a timely and efficient manner.
• Must provide excellent customer service by phone; scheduling and organizing large numbers of people and equipment efficiently and quickly.
• Handle multiple tasks concurrently and perform under pressure.
• Perform opening and closing procedures.
• Must be able to act quickly and creatively to solve problems; work independently and make decisions.
• Utilize GPS tracking software and enter orders into dispatch scheduling software; ability to quickly learn different software programs.
• Strictly adhere to safety requirements, policies, and procedures as outlined in the employee policy manual.
• Report to work at the designated start time.
• Work in a team environment and assist co-workers or supervisors/managers with other duties as required.
• Available to work overtime, nights and weekends when necessary. Reliable attendance is essential in performance of the role.
• Travel and work away from home when necessary.

Knowledge/Skill Requirements

• Knowledge of asphalt and concrete products, and suitability for their intended use; weights and measures laws and regulations; trucks and transportation requirements and regulations; local area and distances for pricing and delivery.
• Must possess excellent verbal skills.
• Read and understand maps.
• Proficient computer knowledge.

What CRH/Texas Materials Offers You

• A diverse and inclusive culture that values opportunity for growth, development, and internal promotion
• Competitive base pay
• Medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.

For more information visit: www.crh.com

Texas Materials, a CRH Company, is an affirmative action and equal opportunity employer.

EOE/Vet/Disability