Ready Mix Customer Service/Dispatcher

Delta Industries, Inc.; Memphis (TN); On-site; USD 42,000 - 62,000; Full time

Job summary

Delta Industries Inc. is seeking a dependable Ready Mix Customer Service Representative/Dispatcher to coordinate concrete deliveries with customers, drivers, batch plants, sales, and field operations.

The role thrives in a fast-paced environment with quick decision-making and strong organization. You will schedule, enter orders, monitor progress, and adjust plans to maximize fleet efficiency while maintaining excellent customer service.

Qualifications

• High school diploma or equivalent preferred.
• Previous dispatching, logistics, transportation, construction, or customer service experience preferred.
• Ready Mix Concrete experience is a plus.
• Strong communication and organizational skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Ability to remain calm and make sound decisions under pressure.
• Strong problem-solving skills and attention to detail.
• Basic computer skills and ability to learn dispatch software.
• Ability to communicate effectively with drivers, customers, plant personnel, and management.
• Must be dependable and able to work as part of a team.

Responsibilities

• Schedule and dispatch Ready Mix trucks to customer jobsites based on delivery requirements.
• Receive customer orders and accurately enter delivery information into the dispatch system.
• Coordinate delivery schedules with customers, drivers, plant personnel, sales representatives, and management.
• Monitor truck locations and delivery progress throughout the day.
• Adjust delivery schedules as needed to minimize delays and maximize fleet efficiency.
• Communicate changes in orders, jobsite conditions, quantities, and delivery times to the appropriate personnel.
• Monitor driver hours, truck availability, and production schedules.
• Respond quickly and professionally to delivery issues, delays, breakdowns, traffic, and jobsite changes.
• Maintain constant communication with drivers while they are on the road and at jobsites.
• Help ensure customers receive the correct product, quantity, and service at the scheduled time.
• Maintain accurate dispatch records, tickets, and documentation.
• Work closely with Plant Managers and Production personnel to maintain a smooth flow of concrete production and deliveries.
• Communicate emergency or safety-related situations immediately to management.
• Follow all company safety policies, DOT requirements, and operational procedures.
• Provide exceptional customer service and represent Delta Industries Inc. professionally.

Skills

Communication

Organization

Multitasking

Decision making

Problem solving

Teamwork

Customer service

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Delta Industries Inc.

is seeking a dependable, organized, and customer-focused Ready Mix Customer Service Representative/Dispatcher to join our team. The Customer Service Representative plays a critical role in coordinating concrete deliveries between customers, drivers, batch plants, sales, and field operations. If you thrive in a fast-paced environment, can make quick decisions, and enjoy keeping multiple moving parts organized, this could be the right opportunity for you.

Position Responsibilities

• Schedule and dispatch Ready Mix trucks to customer jobsites based on delivery requirements.
• Receive customer orders and accurately enter delivery information into the dispatch system.
• Coordinate delivery schedules with customers, drivers, plant personnel, sales representatives, and management.
• Monitor truck locations and delivery progress throughout the day.
• Adjust delivery schedules as needed to minimize delays and maximize fleet efficiency.
• Communicate changes in orders, jobsite conditions, quantities, and delivery times to the appropriate personnel.
• Monitor driver hours, truck availability, and production schedules.
• Respond quickly and professionally to delivery issues, delays, breakdowns, traffic, and jobsite changes.
• Maintain constant communication with drivers while they are on the road and at jobsites.
• Help ensure customers receive the correct product, quantity, and service at the scheduled time.
• Maintain accurate dispatch records, tickets, and documentation.
• Work closely with Plant Managers and Production personnel to maintain a smooth flow of concrete production and deliveries.
• Communicate emergency or safety-related situations immediately to management.
• Follow all company safety policies, DOT requirements, and operational procedures.
• Provide exceptional customer service and represent Delta Industries Inc. professionally.

Work Environment

This is a fast-paced position where priorities can change throughout the day. The Dispatcher must be able to effectively manage changing customer demands, driver availability, plant production, traffic conditions, and jobsite delays while maintaining a professional attitude.

Requirements

Qualifications

• High school diploma or equivalent preferred.
• Previous dispatching, logistics, transportation, construction, or customer service experience preferred.
• Ready Mix Concrete experience is a plus.
• Strong communication and organizational skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Ability to remain calm and make sound decisions under pressure.
• Strong problem-solving skills and attention to detail.
• Basic computer skills and ability to learn dispatch software.
• Ability to communicate effectively with drivers, customers, plant personnel, and management.
• Must be dependable and able to work as part of a team.

The Ideal Candidate

• Can think quickly and solve problems when things don't go according to plan.
• Has excellent communication skills.
• Is comfortable managing multiple trucks and deliveries simultaneously.
• Takes ownership and follows through.
• Understands the importance of customer service.
• Can work effectively under pressure.
• Is organized and detail-oriented.
• Understands that in Ready Mix, timing is everything.
• Is willing to jump in and help the team whenever needed.

Summary

Disclaimer: This job description is intended to provide a general overview of the responsibilities and requirements for the position listed. It is not an exhaustive list of all duties that may be assigned to the role. The company reserves the right to modify or expand the responsibilities as necessary to meet business needs.

Delta Industries, Inc. is an Equal Opportunity Employer.

Employment with Delta Industries is contingent upon satisfactory completion of the employment screening process. Depending on the requirements of the position, this may include a public source background inquiry, employment history, criminal history, credit check, medical exam, drug screen, motor vehicle report, or other pertinent reports.