Ready-Mix Concrete Customer Service Representative - Harrisburg, PA

Pennsy Supply, Inc.; Harrisburg (Dauphin County); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Highly competitive base pay

Comprehensive medical, dental and dis­

Group retirement savings program

Health and wellness programs

Inclusive culture with growth andProm­

Job summary

Pennsy Supply, Inc. is seeking a Customer Service Representative to join our Ready-Mix Concrete dispatch team in central PA. You will be the first point of contact for customers, handling inquiries, orders, and scheduling with a focus on service quality and accuracy.

Responsibilities include entering orders, coordinating with dispatch, and providing timely, helpful responses to customer needs. The role requires multitasking, strong communication, and a commitment to safety and reliability.

Qualifications

• High school diploma or GED required.
• Minimum of two years of customer service experience.
• Must be able to work in a fast-paced environment and multitask.
• Excellent phone skills and clear communication.
• Detail oriented and thorough in all duties.
• Good listener and able to build rapport with customers.
• Must submit to a drug screen and criminal background check.

Responsibilities

• Take customer orders in a detailed, prompt, professional manner and enter them into the delivery system.
• Promote value-added products and negotiate delivery times with customers.
• Provide exceptional customer service and build lasting business relationships.
• Answer phones politely and promptly to avoid missed calls.
• Coordinate delivery schedule with dispatchers and provide accurate turn-by-turn directions.
• Upsell products and services and provide leads to the sales team.
• Back up dispatching trucks when needed and support driver onboarding and dispatch reports.

Skills

Fast-paced environment

Multitasking

Phone skills

Computer skills

Attention to detail

Active listening

Drug screen

Background check

Education

High School Diploma or GED

Job description

Pennsy Supply is a CRH company. CRH is the leading vertically integrated supplier of asphalt, aggregates, cement, ready-mix concrete, and paving and construction services in North America. Our 24,100 employees at 1,300 operating locations provide our customers with top-quality, innovative products and services.

Position Overview

Pennsy Supply operates a fleet of ready-mix concrete trucks based at 6 plants in central PA. The orders for these trucks are taken in a central dispatch office in Harrisburg. The ready-mix concrete customer service representative is an integral part of the ready-mix concrete operation and reports to the ready-mix concrete Dispatch Manager.

The Customer Service Representative is part of the Ready-Mix Concrete dispatch team and is responsible for taking customer orders in a detailed, prompt and professional manner and entering the orders into the delivery system. The Customer Service Representative also promotes "value added" products and is responsible for negotiating delivery times with the customer. The Customer Service Representative will be a good problem solver, foster lasting business relations with the customer and will have a strong desire to deliver high levels of customer service. Work will be performed per the supervisor's instruction, free from direct supervision, except for more complicated jobs.

Essential Duties and Responsibilities

• Responsible for own personal safety at all times as well as maintaining the highest standard of safety and quality in all aspects of the job.
• Properly follow all company policies and procedures for a safe working environment, report any problems to the supervisor, dispatch, transportation manager, safety director or human resources.
• Act as customers' first point of contact, assisting with product questions, ordering, order tracking, complaints, and problems.
• Answer phones in a pleasant tone and in a timely manner avoiding missed calls.
• Make every effort to accommodate customers' requests and negotiate acceptable delivery times without losing the order.
• Enter complete and accurate customer orders into the delivery system.
• Coordinate delivery schedule with dispatchers.
• Continuously monitor scheduling calendars and notify the team of any problems or concerns.
• Input turn-by-turn directions to delivery addresses.
• Provide leads to sales.
• Upsell products and services to customers.
• Proactively call customers back to finalize schedules and notify them of any service issues.
• Proactively seek customer feedback to identify areas of improvement in all operations.
• Back up for dispatching trucks when needed.
• Support admin function for driver onboarding and dispatch reports.
• Ability to work flexible hours.
• Regular and predictable attendance at assigned times is required.
• Other duties as assigned.

Requirements

• Ability to work in a fast-paced environment and multitask.
• Excellent phone skills.
• Competency with computer and keyboarding skills.
• Quick learner of new processes and IT systems.
• Must be detail oriented and thorough in all job responsibilities.
• Good listener and able to build rapport with the customers.
• Must submit to a drug screen and criminal background check.

Education/Experience

• High School Diploma or GED equivalent.
• Minimum of two years of customer service experience.

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

Pennsy Supply, a CRH Company, is an affirmative action and equal opportunity employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.