Reader Support Specialist

The Coastal Star; Hamilton (NJ); On-site; USD 30,000 - 45,000; Full time

Job summary

The Coastal Star is seeking a Customer Service Assistant to enhance customer interactions. You will play a vital role in ensuring customer satisfaction by addressing inquiries and resolving issues effectively.

The ideal candidate has strong communication skills, problem-solving abilities, and experience with customer service software. This position offers the chance to work in a fast-paced environment and requires attention to detail.

Qualifications

• Must possess excellent written and verbal communication skills.
• Proficiency in using customer service software is essential.

Responsibilities

• Respond to customer inquiries via different channels.
• Effectively address customer concerns and complaints.
• Maintain organized customer records.

Skills

Excellent communication skills

Problem-solving abilities

Empathy and patience

Attention to detail

Education

High school diploma or equivalent

Associate's degree or higher preferred

Tools

Customer service software

Job description

The Coastal Star is seeking a Customer Service Assistant to enhance customer interactions. You will play a vital role in ensuring customer satisfaction by addressing inquiries and resolving issues effectively.

The ideal candidate has strong communication skills, problem-solving abilities, and experience with customer service software. This position offers the chance to work in a fast-paced environment and requires attention to detail.