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Portsmouth City Council; United States; Hybrid; USD 35,000 - 46,000; Full time

Job summary

Portsmouth City Council is seeking a detail-oriented administrator to arrange care packages and placements for Adult Social Care clients. You will create and send contract order forms to providers and ensure timely, accurate recording of all orders across care packages.

You will also liaise with Adult Social Care and providers to resolve queries and amend packages as needs change. The role requires strong interpersonal skills, the ability to plan and prioritise, and proficiency in Microsoft

Qualifications

• Good interpersonal skills and ability to liaise with practitioners and providers.
• Ability to plan and prioritise workload.
• Work autonomously under pressure and meet deadlines.
• Strong investigative skills and attention to detail.
• Competent in Microsoft Office applications.

Responsibilities

• Arrange packages of care and placements for Adult Social Care clients with care providers.
• Record all orders accurately and keep records up to date.
• Liaise with Adult Social Care and providers to resolve queries.
• Amend care packages to reflect changes in care needs.
• Handle multiple tasks and juggle commissions when required.

Skills

Interpersonal skills

Planning

Autonomy under pressure

Investigative skills

Customer service

Tools

Microsoft Office

Job description

This is a great opportunity for someone who enjoys a busy and varied workload where no two days are the same.

You will be responsible for arranging packages of care and placements for Adult Social Care clients with care providers when directed. Providing a high level of customer service, you will create and send to providers the contract order form and be responsible for the timely and accurate recording of all orders for all care packages commissioned. In addition, you will liaise with Adult Social Care and providers to resolve queries and make amendments to care packages to reflect changes in care needs.

Who is the person summary:

With good interpersonal skills, you will have confidence in dealing with and liaising with practitioners and external care providers. With a strong attention to detail and the ability to plan and prioritise your workload, you will be able to work autonomously whilst under pressure and to deadlines. A team player with strong investigative skills you will have be competent in the use of Microsoft Office applications. There will be occasions when you will be required to juggle commissioning more than one package/resolving problems/queries at a time.

For full details, please review 'who is the person' on the job profile below attached.

About Portsmouth City Council

Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.

We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed. These values set out how we can contribute to the success of the council and our own success as individuals.

Learn more about our values and behaviours.

Additional Information

We are not able to offer sponsorship for this position.

Our recruitment process

Full information about our recruitment process can be found on our support for applicants' page:

Support for applicants - Careers portal

You must demonstrate why you are suitable against each of the points described in the '

Who is the Person'points on the Job Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had.

If you apply without a detailed personal statement, it is unlikely that you will be successful.

We are a disability confident employer and Armed Forces Covenant gold standard. More information can be found at

Equality, diversity and inclusion - Careers portal

You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.

Read more about working at Portsmouth City Council and our benefits on our career's portal homepage:

Careers Portal - Find jobs with Portsmouth City Council

Should you require any support in completing the application form please contact

[e-mail] call the recruitment team on 023 92 616 800.