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Tenpin Ltd; Massachusetts; On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Retailer discounts

Best Doctors

Free bowling for family

Free food on shifts

Enhanced leave

Health care cashback

Employee assistance

Free counselling

Life assurance

Long service awards

Recommend a friend

Spot rewards

Job summary

Tenpin Ltd is seeking energetic team members to join our fun-focused centres. As a Customer Service Assistant and Pin Technician, you will welcome guests, take bookings, answer questions, and help create memorable experiences.

You will also help maintain bowling equipment and lanes, contribute to a safe, clean venue, and support a friendly team culture. Full flexibility for evenings and weekends is required; 18+ for safety.

Qualifications

• Confidence, energy and a positive attitude
• Willingness to learn about bowling machinery
• Fully flexible around working pattern (evening and weekends)
• Excellent customer service and communication skills

Responsibilities

• Deliver an outstanding customer experience at reception, including bookings and inquiries
• Be a point of contact for customer questions and sales opportunities
• Host individuals and parties, keep the centre clean, serve food and drinks
• Maintain bowling equipment and lanes to high standards for the best customer experience
• Assist with preventative maintenance and general site upkeep as instructed
• Support a positive, friendly, open team atmosphere
• Work efficiently, show initiative and be friendly, with strong customer service focus

Skills

Determination

Enthusiasm

Fast-paced

Customer service

Communication

Flexible hours

Approachable

Organised

Team player

Willing to learn

Technical interest

Job description

We love to entertain! It’s in our DNA!... and it’s not just about bowling. We have lots more to offer from Houdini’s Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu.

We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?

We are looking for people who want to work in a fun environment. You need confidence, energy and a positive attitude. The rest we can teach you!!

The Role

This role is spilt into 2 parts: Customer Service Assistant and Pin Technician.

As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and parties, keeping the centre clean and tidy, preparing and serving food and drinks.

As a Pin Technician, you will be responsible for ensuring that all bowling equipment and the lanes are maintained to a high standard. This will ensure that our customers have the best possible bowling experience when they visit us. You will s

trive to constantly achieve the highest operating standards, C

arrying out preventative maintenance of all bowling equipment and lanes,

Undertaking general building maintenance as instructed by the site management team.

Action repairs in a timely fashion.

Participate, support and encourage the achievement of a positive, friendly and open team atmosphere

You will work efficiently, show initiative and be friendly. Exceptional customer service will be at heart of your role. You will also need to be confident and comfortable when dealing with customers.

Skills You Need

• Full of determination, enthusiasm, and be able to work in fast-paced environment
• A nothing is too much trouble attitude
• Able to provide high levels of customer service and have strong communication skills
• Fully flexible around working pattern (evening and weekends will be required)
• Be approachable and helpful
• Be organised and able to multi-task
• A strong team player

No experience needed, just willingness to learn about bowling machinery

• An interest in all things technical/mechanic
• Tenpin Treats – Retailer discounts and Best Doctors
• Free Bowling for family and friends
• Free Food (when working 6 hours or more)
• Enhanced Maternity, Paternity, Adoption leave
• Medicash Health Care Cash Back Scheme
• Employee Assistance Programme
• Free counselling
• Life assurance – 2 x annual salary
• Long Service Awards
• Recommend a Friend Scheme
• On the Spot Rewards

Please note: This vacancy involves working with heavy machinery. Due to Health & Safety regulations, you must be 18 or over to apply.