Read more

Vp plc; Harrogate (TN); On-site; USD 43,000 - 57,000; Full time

Benefits offered by this job

Salary sacrifice pension

Life Assurance 3x salary

Share save scheme

Learning & Development

Cycle to work

Health Shield

Job summary

UK Forks, a division of Vp plc, is seeking a Hire Controller in Harrogate to quote prices, take orders, and drive hire business by converting enquiries into opportunities. You will liaise with the hire desk, depot network and transport team to exceed service levels and foster strong customer relationships nationwide.

Join a fast-growing company in the material handling sector with a centralised call centre, extensive benefits, and ongoing training to upskill our people.

Qualifications

• Meticulous attention to detail and understanding of the importance of this – Essential
• Excellent customer service skills and a confident telephone manner – Essential
• Ability to communicate via email with good use of language
• Good understating of customer requirements
• Ability to convert conversations in to business opportunities
• Good use and experience of using various IT systems
• Knowledge of equipment – Desirable
• Experience of logistics/planning – Desirable

Responsibilities

• Quote prices, take orders and process them through to completion, with the aim of increasing our customer base through pro‑active business development
• Liaise with the hire desk team and support our depot network and transport team to ensure that we exceed customer expectations and agreed service levels
• With specific responsibility for one of our depots you will be required to develop strong relationships with our customers and our internal colleagues
• This is an excellent opportunity to join a fast-growing company and work with some of the key players in the construction and house building industries

Skills

Attention to detail

Customer service

Email communication

Requirements understanding

Opportunity conversion

Tools

IT systems

Equipment knowledge

Logistics planning

Job description

We currently have an exciting opportunity for a Hire Controller with relevant experience to join our existing team here in Harrogate, providing customer service and help develop business by converting enquiries into hire business.

Key Responsibilities

• Your main responsibilities will include quoting prices, taking orders and processing them through to completion, with the aim of increasing our customer base through pro‑active business development
• You will liaise with the hire desk team and support our depot network and transport team to ensure that we exceed customer expectations and agreed service levels
• With specific responsibility for one of our depots you will be required to develop strong relationships with our customers and our internal colleagues
• This is an excellent opportunity to join a fast-growing company and work with some of the key players in the construction and house building industries.

What We’re Looking For

• Meticulous attention to detail and understanding of the importance of this – Essential
• Excellent customer service skills and a confident telephone manner – Essential
• Ability to communicate via email with good use of language
• Good understating of customer requirements
• Ability to convert conversations in to business opportunities
• Good use and experience of using various IT systems
• Knowledge of equipment – Desirable
• Experience of logistics/planning – Desirable

What We Can Offer You

• Salary sacrifice pension
• Free Tool Hire
• Life Assurance cover 3x salary
• Share save scheme
• Recommend a friend scheme
• Learning & Development – commitment to upskilling and developing our people, structured in house training available alongside external training where required
• Cycle to work scheme
• Long service recognition
• My Vp discounts – a variety of discounts and rewards on thousands of well-known brands
• Discounts on HP products
• EE mobile contract discount offers
• Health Shield (discounted premiums on health care cash plan)
• Employee Assistance Programme
• Virtual GP Service
• Will Writing & Funeral Concierge Service
• Regit Assist 24/7 accident helpline – free joining

A Little Bit About Us

UK Forks, a division of Vp plc, is a renowned leader in the UK's material handling industry.With a remarkable heritage dating back to Vibroplant's establishment in 1954, UK Forks has built a strong reputation as a trusted specialist in telescopic handlers and tracked access platforms hire.

At UK Forks, we understand the critical role that material handling plays in enhancing on‑site productivity.We are dedicated to providing tailored equipment and solutions that meet the unique needs of our clients, fostering long‑term partnerships and exceeding customer expectations.

Our success lies in the expertise and commitment of our team. As part of our workforce, you will join a company that values excellence and puts customers at the forefront.We operate a centralised call centre, ensuring efficient handling of hire and service inquiries nationwide.

With strategically positioned distribution centres and a fleet of HGV trucks, we guarantee prompt and reliable equipment delivery across the country.Our meticulous maintenance practices ensure that our fleet is always in top condition, delivering optimal performance and customer satisfaction.

In addition, our mobile service engineers are readily available to provide on‑site support, minimizing downtime and keeping operations running smoothly.We pride ourselves on our streamlined logistics, employing efficient measures to ensure prompt and realistic delivery times.

By joining UK Forks, you will become part of a team that strives for excellence, delivering superior quality, unmatched service, and tailored solutions in the material handling industry.

Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.