Hire Desk Administrator

LGH Benelux; Atherton (CA); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

25 days Annual Leave

Company Pension Scheme

Hybrid working (where possible)

Private Healthcare

Free Parking

Training & Development Programmes

Job summary

LGH Benelux is hiring a Hire Desk Administrator to join our team. Working in a fast-paced environment, you will collaborate across departments to ensure ISO compliance, accurate documentation, and timely contract handling.

The role emphasizes meticulous attention to detail, strong administration, and proactive communication. Based in California, the position offers standard office hours, a hybrid-friendly setup, and opportunities to improve processes while delivering outstanding customer service

Qualifications

• Excellent organisational, administrative, and time management skills.
• IT literate with strong knowledge of Microsoft Office applications.
• Collaborative team player with excellent written and verbal communication skills.
• Diligence and commitment to following tasks through and resolving problem

Responsibilities

• Collaborate with your team to ensure all entities meet ISO requirements.
• Ensure adherence to processes to maintain a high pass rate in ISO audits.
• Manage contracts timely and accurately, avoiding credits.
• Review pickup lists and generate accurate delivery paperwork in real time.
• Chase internal and external transport providers for PODs to enable invoicing.
• Raise collection notes promptly and address outstanding collections.
• Prepare weekly on‑rent reports for customers.
• Support the Hire Desk to exceed customer SLAs by answering calls.
• Identify process improvements to boost efficiency.
• Produce quotes/orders for parts & servicing with Workshop teams.
• Create test certifications for customer equipment servicing.

Skills

Time management

Organizational skills

Administrative skills

Microsoft Office

Communication skills

Job description

OVERVIEW OF THE COMPANY & WHAT WE ARE LOOKING FOR

LGH is one of the UK’s leading lifting equipment rental companies. As a family‑owned company for over 50 years, we have made a name for ourselves by combining the highest quality equipment, unrivalled expertise, and impeccable safety standards. We support customers across the globe through continuous investment not only in our equipment and our IT systems, but also by investing in our people ensuring they work in an environment where they can thrive.

We are looking for hardworking and dedicated team players who can share our enthusiasm, experience, and expertise, and most importantly, our commitment to customer service. Are you a team player, with great communication? Are you motivated and driven for success? Do you bring a positive and committed attitude to work?

Summary Of The Role

The role of the Hire Desk Administrator is integral to the company, requiring exceptional collaboration, prioritisation, and time management skills. Operating in a fast‑paced environment, this position demands meticulous attention to detail and a commitment to completing tasks in line with our standard company policies and processes. Engagement and curiosity are key attributes for a in order to build a deep understanding of the needs of the company and customer base as well as enabling you to use your creativity to challenge the status quo and use your initiative to strive for continuous improvement.

Overview Of Accountabilities

Administrative Excellence

• Collaborate with your team to ensure all entities in the group are consistently meeting ISO requirements.
• Ensure adherence to company processes to secure a high pass rate in ISO audits.
• Ensure contracts are managed in a timely and accurate manner, avoiding credits.

On-Hire Management

• Review and action completed pick lists, ensuring the real‑time production of accurate delivery paperwork.
• Actively chase both internal and external transport suppliers for PODs to enable timely release of contracts for invoicing.

Off-Hire Management

• Promptly and accurately raise collection notes to the correct location at the point of off‑hire.
• Proactively review and address any outstanding collections and returns, contributing to overall operational efficiency.

Contract Closure And Invoicing

• Efficiently complete off-hires and promptly close down contracts in real time, maintaining accurate records.
• Review and address any outstanding damage and lost quotes, ensuring a thorough resolution process.
• Ensure that all applicable contracts are readily available for invoicing.
• Facilitate weekly and monthly invoicing for contracts.
• Ensure customers with specific invoicing needs are being billed as per requirements.

Customer Service

• Produce weekly on‑rent reports and share with our valued customers.
• Support the Hire Desk team to exceed Customer‑related SLAs by answering calls when needed.

Query Resolution

• Address and complete any queries in a timely manner, ensuring effective communication internally and externally.
• Collaborate with Operations & IT with Liftware maintenance and actively participate in stock‑taking as required.

Continuous Improvement

• Use your creativity and initiative to identify and report all opportunities to improve company processes and systems to positively impact the customer experience and streamline processes.

Additional Responsibilities

• Produce parts & servicing quotes/orders, collaborating with the Workshop teams to ensure a seamless journey for our customers.
• Produce accurate test certifications for servicing of customers own kit.
• Undertake any other tasks and responsibilities in line with the role, demonstrating flexibility and adaptability.

Essential

QUALIFICATIONS AND EXPERIENCE

• Excellent organisational, administrative, and time management skills.
• IT literate with a strong knowledge of Microsoft Office applications.
• Collaborative team player with excellent written and verbal communication skills.
• Diligence and commitment to following tasks through and resolving problem

Desirable

• Experience in a customer facing role.
  • Ability to build strong rapport with customers, suppliers and internal stakeholders.
  • Able to speak Dutch, German or French

Working Pattern

• Days: Monday to Friday
• Hours: 37.5 hours per week
• Lunch break: 30 minutes unpaid

Summary Of The Company

For 50 years we have been leaders in the hire of lifting and hoisting equipment. Our locations are spread over the UK and the EU, with offices located in Atherton (Manchester) and Alfreton (Derbyshire). Our sister company, The Rotrex Group, is one of the leading winch specialists in Europe. We combine the highest quality equipment, unrivalled experience, and industry leading expertise, with excellent customer service, to offer you state of the art solutions to meet your lifting challenges. Whatever the load, whatever the location, LGH can take the strain, with unmatched reliability, range, and readiness. LGH adds specialist knowledge and know‑how to your operation, lifting your team as well as your load. From a simple toe jack for manual handling, to sophisticated spreader beams for larger loads, we offer the widest range of lifting equipment, on call and ready for delivery, backed by expert advice and on‑site expertise.

Across the world, across all industry sectors, trust LGH – the global leaders in lifting gear hire.

OUR MISSION

Our Mission is to support customers across the globe with the safest and most reliable lifting, rigging and winching gear, through continuous investment in our people, our equipment, and our IT systems.

OUR VALUES

We won't settle for less and neither should our customers. Our core values are embedded at every level of the company to ensure we deliver excellence across the entire customer experience.

Honour – We act co‑operatively, fairly, with integrity in everything that we do.

• Creating Relationships – Interested in others and asks questions to gain understanding and builds personal rapport.
• Communication – Communicated information in an accurate and suitable manner and is able to answer queries
• Teamwork – Establishes contact with people in similar positions in different areas of the business.

Innovative – We use our talents and resources to deliver the greatest results.

• Knowledge Sharing – Collaborates and shares information and experience throughout the Company.
• Creative Thinking – Evaluates current practices and puts forward ideas for improvements.
• Problem Solving and Decision Making – Uses available information to make sound judgements.

Respec t – We value those we work with and recognise the contribution they make.

• Accountability – Shows a can‑do attitude and goes the extra mile.
• Growth – Continually improves performance and is open and receptive to feedback.
• Positivity – Actively engages with all around them in a positive and upbeat manner creating a good team environment.

Excellence – We put our internal and external customers at the centre of everything we do.

• Customer First – Is dedicated to meeting the needs of the customer.
• Quality and Accuracy – Achieves KPI’s, targets and objectives set irrespective of obstacles.
• Simplicity and Efficiency – Delivers to pre‑agreed timelines and meets expectations of the end user/client

OUR CULTURE

Workplace Culture Is Important Because It Links Company Culture To Employee Engagement, Happiness, Productivity, Retention Rate And Positive Recruitment Efforts. Workplace Culture Is Just As Important As Your Overall Business Strategy Because It Can Either Bolster Or Erode Your Organization And Your Long‑term Objectives. Find Out 8 Pin Culture Focus Below

Having your say

Reward and Recognition

Engagement

Accountability & Ownership

Fair Treatment & Equality

Communication

Goals and Growth

Continuous Improvement

Company Benefits

• 25 days Annual Leave (+1 per year capped at 30)
• Company Pension Scheme
• Enhance Family Leave
• Eye Test
• Free Equipment Hire
• Free Parking
• H.I.R.E Fit
• Hybrid working (where possible)
• Length of Service Awards
• Personal Milestone Acknowledgements
• Private Healthcare
• Professional Membership / Subscription
• Quarterly Incentive Program
• Training & Development Programmes

LGH is one of the UK’s leading lifting equipment rental companies.

As a family‑owned company for over 50 years, we have made a name for ourselves by combining the highest quality equipment, unrivalled expertise, and impeccable safety standards. We support customers across the globe through continuous investment in our equipment, people and IT systems. LGH adds specialist knowledge and know‑how to your operation and excellent customer service, lifting your team as well as your load. From a simple toe jack for manual handling, to sophisticated spreader beams for larger loads, we offer the widest range of lifting equipment, on call and ready for delivery, backed by expert advice and on‑site expertise.

LGH Winches

LGH Winches is UK’s winch specialist with the largest range of winches in Europe and a true global capability, unrivalled winching expertise and a nationwide support network.

LGH Winches has a 40-year history as the UK’s leading provider of winches and winch expertise & support including maintenance, inspection, testing, refurbishment, and installation of high‑level access and fall protection equipment. The team has over 500 years collective winching expertise with wide industry experience across numerous sectors and applications including energy & renewables, infrasturure, cable installation, offshore cable pulling, pipelines and wind farms.

• Trailer Mounted Winches
• Base Mounted Winches
• Cable Drum Trailers
• Onsite Services

Rotrex OnSite

We are the UK’s leading provider of expert cradle maintenance services, fall protection equipment, cradle inspection/testing and cradle operator training. We are trusted by organisations large and small for our reliable service and fully trained experienced engineers.