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Serco Limited; Harrogate (TN); On-site; USD 34,000 - 54,000; Full time

Benefits offered by this job

Pension scheme

Internal training and qualifications

Employee assistance programme

Wellbeing app

Job summary

Serco Limited is seeking a Multi-Skilled Support Technician at Menwith Hill to support defence aviation and space initiatives. You will perform varied multi-skilled tasks across environments, coordinating with colleagues to ensure reliable service delivery.

The role requires UK residency with security clearance, proven IT/infrastructure delivery experience, and knowledge of copper and fibre installation. Strong communication and teamwork are essential, with a commitment to health and safety and

Qualifications

• UK residency with the ability to obtain and maintain UK national security clearance.
• Proven experience delivering quality outcomes in challenging IT and infrastructure environments.
• Working knowledge of copper and fibre cable installation.

Responsibilities

• Carry out a variety of multi-skilled activities in line with customer requirements and operational priorities.
• Assess tasks within your skill range and communicate recommended actions and potential impacts to colleagues.
• Coordinate effectively with team members to support service delivery and operational success.
• Respond promptly to verbal and written requests from customers and stakeholders.
• Support the identification and development of new work opportunities and continuous improvement initiatives.
• Participate in on-site and external training activities to maintain and develop technical capability.

Skills

Communication skills

Organisation

Prioritisation

Problem-solving

Teamwork

Health and safety

Job description

Multi-Skilled Support Technician-Menwith Hill

As a Multi-Skilled Support Technician in our Defence Aviation and Space team, you’ll support a wide range of technical activities across varied environments, working closely with customers, colleagues and stakeholders to deliver high-quality services. Your work will have purpose, helping to maintain critical infrastructure and services while delivering positive outcomes for our customers.

Our work touches lives through the delivery of important defence capabilities. In this role, you’ll contribute to trusted operations, using your technical expertise, problem-solving skills and commitment to quality to create a positive impact while supporting innovation, growth and a better future.

What you’ll do as a Multi-Skilled Support Technician

• Carry out a variety of multi-skilled activities in line with customer requirements and operational priorities.
• Assess tasks within your skill range and communicate recommended actions and potential impacts to colleagues.
• Coordinate effectively with team members to support service delivery and operational success.
• Respond promptly to verbal and written requests from customers and stakeholders.
• Support the identification and development of new work opportunities and continuous improvement initiatives.
• Participate in on-site and external training activities to maintain and develop technical capability.

Does this sound like you?

• UK residency with the ability to attain and maintain UK national security clearance.
• Proven experience delivering quality outcomes in challenging information technology and infrastructure environments.
• Working knowledge of copper and fibre cable installation.
• Strong communication, organisation and prioritisation skills with the ability to work independently or as part of a team.
• Flexible and adaptable, with a commitment to health and safety, continuous learning and high standards of delivery.

What we offer

• Competitive holiday package
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity

Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

Company: Serco Limited Salary: £25000-40000 per annum Hours: Full-time Location: Harrogate, HG3 2RS Job type: Permanent Posting date: 16 Sept 2026 Closing date: 16 Oct 2026