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DFS Trading Ltd; Enfield (CT); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Quarterly bonus

4-on 4-off shift pattern

Employee discounts: DFS, Sofology, D.W

Wellbeing support

Job summary

The Sofa Delivery Company is seeking a Customer Delivery Manager to lead our Customer Delivery Centre. You will manage a large team, own operational performance and costs, and use data to drive decisions to meet our customer promise.

Responsibilities include inspiring and developing the CDC team, overseeing vehicle fleet operations, ensuring health & safety, and collaborating with brand partners to deliver outstanding customer experiences and strong NPS results.

Qualifications

• Proven leadership of large teams in delivery/operations.
• Strong planning, scheduling and cost-control abilities.
• Data-driven mindset with ability to translate insights into actions.

Responsibilities

• Lead a team of installation experts to deliver Moments that matter to customers.
• Inspire and develop the team to ensure operational excellence and high customer feedback (NPS).
• Collaborate with brand partners to meet standards and maintain superb customer experience.
• Oversee vehicle fleet operations and maintain compliance with Transport Law.
• Manage recruitment, appraisals, performance management and development plans.
• Control costs tightly within budgets and drive auditable vehicle/trailer maintenance records.

Skills

People management

Operational management

Planning & scheduling

Data-driven decisions

Budget management

Customer service

Fleet management

Transport law

Recruitment

Performance management

Job description

We’re on the lookout for a highly skilled and motivational leader to manage our Customer Delivery Centre. At The Sofa Delivery Company, we believe in building strong relationships, and we need someone who can lead by example, inspiring our team to consistently deliver exceptional customer experiences.

As Customer Delivery Manager, you’ll take full operational and financial responsibility for the smooth running of the site. Leading a large team, you’ll oversee the delivery, ensuring operational excellence and adherence to our customer promise. You'll use data to drive performance, manage costs, and work towards supporting our ESG goals.

You have excellent customer service skills.

You possess strong operational management, planning, and scheduling abilities.

You can leverage data to review performance and inform decisions.

You have exceptional people management skills and experience in inspiring great performance.

You have experience managing a fleet of vehicles and a solid understanding of Transport Law.

You have budget management experience.

Think Customer

You will lead a team of installation experts to deliver "Moments that matter" to our customers

You will inspire and develop the team to ensure they provide operational excellence, resulting in great customer feedback for our teams via NPS scores

You will work collaboratively with our brand partners to ensure we are delivering to their expected standards and maintaining a fantastic customer experience

You will be passionate about doing the right things for our people and customer

You will control costs tightly in line with agreed budgets

You will lead, coach, develop and motivate the delivery and warehouse teams in order to enable them work at their best everyday

You will be responsible for appraisals, performance management and development plans of CDC Shift Managers, and training and development of the CDC team overall

You will account for auditable compliance on vehicle and trailer maintenance, truck downloads, driver time directives - a great knowledge of transport will be a huge asset!

You will maintain high standards of Health & Safety and warehouse housekeeping to ensure the site is a safe place to work

You will manage the recruitment of the best people for our business to ensure we are the best 2 person delivery service around

Be Real

You will build strong and effective relationships with our partner brand retail teams to address cross functional operational issues and identify cross functional performance improvement opportunities that will impact on customer service or operational efficiencies

You will be proactive in managing any disciplinaries, sickness and people issues with appropriate support from our People team

You will be responsible for the management of delivery partners to ensure maximum efficiency and customer service requirements

At The Sofa Delivery Company, we believe in rewarding hard work and making every day enjoyable. Here’s what we offer:

Great Pay: A competitive salary plus a quarterly bonus for delivering amazing service.

Work-Life Balance: A fantastic 4 on, 4 off shift pattern, giving you more time to relax and recharge.

Generous Discounts: 30% off DFS, Sofology, and Dwell products for you, plus 15% for friends and family.

Wellbeing Support: Access to a range of perks, including retailer discounts, free on-site physio sessions, and health services.

Career Growth: Tools, training, and support to help you grow with us.

Enhanced Leave: Maternity, paternity, adoption leave, and more.

Join us, and let’s deliver moments that matter - together.