RDT&E Technical Support Specialist

Aermor-LLC; Panama City (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

AERMOR is hiring a RDT&E Technical Support Specialist to provide comprehensive technical support for NSWC PCD laboratories across the NSWC PCD network. This role includes installing, upgrading, configuring, and troubleshooting hardware and software components within the NSWC PCD Network community.

The specialist will also provide Tier 1 helpdesk support, assist with IT inventory management, and ensure network sustainability and security compliance.

Qualifications

• 3+ years of IT support experience, SEC+ or equivalent.
• Proficient with Windows, Windows Server, Linux, Mac and iOS.
• Experience with Office 365, Teams, and SharePoint.
• Familiar with Alloy Navigator and ServiceNow for ITSM.
• Strong hardware, software and network troubleshooting skills.
• Ability to document IT processes per NSWC PCD policies.

Responsibilities

• Install, reconfigure, upgrade, and remove hardware and software.
• Support Windows and Red Hat Linux software on compatible hardware.
• Troubleshoot and connect computers to the NSWC PCD network per SOPs.
• Assist with IT inventory management and process documentation.
• Provide Tier 1 helpdesk support for the RDT&E network.
• Manage work orders and monitor RDT&E network inventory.
• Create, update SOPs as needed.
• Run monthly RDT&E account maintenance and notifications.
• Provide account management support for network users.
• Assist in degaussing and destruction of hard drives per approved processes.

Skills

Troubleshooting

Inventory management

Network administration

Technical support

Documentation

Tools

Microsoft Windows

Windows Server

Linux

macOS

iOS

Microsoft Office

Microsoft Teams

SharePoint

Alloy Navigator

ServiceNow

Job description

Location: Panama City Beach, FL

Job Type: Full-Time

Security Clearance: Secret

AERMOR is hiring for the position of RDT&E Technical Support Specialist who will provide comprehensive technical support for RDT&E laboratories across Naval Surface Warfare Center Panama City Division (NSWC PCD). This role includes installing, upgrading, configuring, and troubleshooting hardware and software components within the NSWC PCD Network community. The specialist will also provide Tier 1 helpdesk support, assist with IT inventory management, and ensure network sustainability and security compliance.

Key Responsibilities

• Install, reconfigure, upgrade, and replace or remove hardware and software components.
• Support network-related Microsoft Windows and Red Hat Linux software on compatible hardware.
• Troubleshoot and install computers, connecting software or hardware to the network in accordance with NSWC PCD-approved SOPs.
• Support client configuration changes related to personnel moves, software upgrades, or network modifications.
• Provide RDT&E helpdesk support, including Tier 1 support for the RDT&E network.
• Assist in the operation of RDT&E drops and document, degauss, and destroy hard drives per approved processes.
• Assign and track work orders through NSWC PCD’s work order process.
• Update and monitor RDT&E network hardware inventory.
• Assist with Comprehensive Information Technology Inventory (CITI) and other NSWC PCD inventory systems.
• Create, submit, and update SOPs as needed.
• Run monthly RDT&E account maintenance and notifications.
• Provide account management support for network users.

Required Qualifications

• Must have 3 years of experience and SEC+ certification or equivalent.
• Proficiency in Microsoft Windows, Windows Server, Linux, Mac, and Apple iOS.
• Experience with Microsoft Office, Microsoft Teams, and Microsoft SharePoint.
• Familiarity with Alloy Navigator and ServiceNow for IT service management.
• Strong troubleshooting skills in hardware, software, and network environments.
• Ability to manage IT inventory and document IT processes in compliance with NSWC PCD policies.