RDT&E Technical Support Specialist

AERMOR; Panama City (FL); On-site; USD 65,000 - 85,000; Full time

Job summary

A technology support services company is seeking an RDT&E Technical Support Specialist in Panama City Beach, FL. This full-time role involves providing vital technical support for RDT&E laboratories, including troubleshooting hardware, managing IT inventory, and ensuring compliance with security protocols. The ideal candidate will have a minimum of 3 years of experience and SEC+ certification, alongside proficiency in a wide range of operating systems and software applications. This position offers a great opportunity for those looking to grow their technical support expertise in a dynamic environment.

Qualifications

• 3 years of experience in technical support.
• Proficiency in using Microsoft Windows and server environments.
• Experience with IT inventory management.

Responsibilities

• Install, configure, and troubleshoot RDT&E hardware and software.
• Provide Tier 1 helpdesk support for users.
• Track and manage IT inventory for NSWC PCD.

Skills

Troubleshooting skills

Proficiency in Microsoft Windows

Experience with Linux

Knowledge of Microsoft Office

Experience with ITSM tools like ServiceNow

Education

SEC+ certification or equivalent

Tools

Microsoft SharePoint

Alloy Navigator

Job description

Location: Panama City Beach, FL

Job Type: Full-Time

Security Clearance: Secret

AERMOR is hiring for the position of RDT&E Technical Support Specialist who will provide comprehensive technical support for RDT&E laboratories across Naval Surface Warfare Center Panama City Division (NSWC PCD). This role includes installing, upgrading, configuring, and troubleshooting hardware and software components within the NSWC PCD Network community. The specialist will also provide Tier 1 helpdesk support, assist with IT inventory management, and ensure network sustainability and security compliance.

Key Responsibilities

• Install, reconfigure, upgrade, and replace or remove hardware and software components.
• Support network‑related Microsoft Windows and Red Hat Linux software on compatible hardware.
• Troubleshoot and install computers, connecting software or hardware to the network in accordance with NSWC PCD‑approved SOPs.
• Support client configuration changes related to personnel moves, software upgrades, or network modifications.
• Provide RDT&E helpdesk support, including Tier 1 support for the RDT&E network.
• Assist in the operation of RDT&E drops and document, degauss, and destroy hard drives per approved processes.
• Assign and track work orders through NSWC PCD’s work order process.
• Update and monitor RDT&E network hardware inventory.
• Assist with Comprehensive Information Technology Inventory (CITI) and other NSWC PCD inventory systems.
• Create, submit, and update SOPs as needed.
• Run monthly RDT&E account maintenance and notifications.
• Provide account management support for network users.

Required Qualifications

• Must have 3 years of experience and SEC+ certification or equivalent.
• Proficiency in Microsoft Windows, Windows Server, Linux, Mac, and Apple iOS.
• Experience with Microsoft Office, Microsoft Teams, and Microsoft SharePoint.
• Familiarity with Alloy Navigator and ServiceNow for IT service management.
• Strong troubleshooting skills in hardware, software, and network environments.
• Ability to manage IT inventory and document IT processes in compliance with NSWC PCD policies.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

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