RDC/LDC Office Support IV/Lead-HCS

Lennox; Denton (TX); On-site; USD 34,894 - 45,157; Full time

Benefits offered by this job

Tuition reimbursement

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off

Job summary

A leading HVAC solutions provider is seeking a Mid-Senior level RDC/LDC Office Support IV/Lead-HCS in Denton, Texas. This full-time position requires at least 8 years of experience, preferably in the HVAC industry. Key responsibilities include providing clerical support, managing logs and reports, and ensuring compliance with safety training. The role offers a starting pay range of $25.33–$32.78 per hour, along with comprehensive benefits including medical insurance, 401(k), and paid time off.

Qualifications

• At least 8 years of related experience, preferably in HVAC.
• Knowledge of quality standards and customer satisfaction evaluation.
• Experience with general office applications such as fax and EDI.

Responsibilities

• Provide complex clerical support to the Regional Distribution Center.
• Develop and maintain logs, reports, and audit processes.
• Coordinate safety training and communicate compliance.

Skills

Customer service principles

Strong verbal and written communication skills

Computer literacy in Microsoft Office

Knowledge of SAP and SAP queries

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Office

SAP

Job description

RDC/LDC Office Support IV/Lead-HCS

Apply today at Lennox.

Who We Are

Lennox (NYSE: LII) delivers industry‑leading climate‑control solutions for residential and commercial customers. With 130 years of HVAC and refrigeration experience, we foster a culture of teamwork, excellence, and innovation. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development.

What Drives Success

The individual in this role provides complex clerical support to the Regional Distribution Center.

Duties Include But Are Not Limited To

• Develops and maintains logs, reports, audit processes, SOX controls and applicable metrics to avoid picking and shipping errors.
• Coordinates and maintains safety training, documentation, communication and postings to ensure corporate and OSHA compliance.
• Ensures and records the accurate arrival, duration and departure of inbound activity; notifies management of potential detention charges and resolves issues with inbound documentation.
• Provides timely customer service to all internal and external customers.
• Initiates inbound vendor or in‑transit freight claims related to serial number deviations.
• Carries out supporting activities, including determining disposition of damaged product.
• Monitors non‑conformance in SOPs, processes, packaging, vendor cross‑reference or UPC issues.
• Participates in other projects as assigned.

What We Are Looking For

• High school diploma or equivalent education/experience; bachelor’s degree preferred.
• At least 8 years of related experience; HVAC industry experience preferred.
• Knowledge of customer service principles, needs assessment, quality standards and customer satisfaction evaluation.
• Strong verbal and written communication skills.
• Computer literacy in Microsoft Office (Excel, Word, PowerPoint); experience with general office applications such as fax and EDI.
• Preferred experience with SAP and SAP queries.

What We Offer

Compensation: This hourly non‑exempt role offers a starting pay range of $25.33–$32.78 per hour, with potential overtime.

Benefits (subject to eligibility): Tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short‑term disability; paid birth, bonding leave; life and long‑term disability insurance.

New employees may receive up to: 10 days paid time off, 12 paid holidays, and 3 floating holidays per year.

Our Culture

Integrity, respect, and excellence guide Lennox’s culture. As an equal‑opportunity employer, we commit to recruiting, developing, and retaining talented individuals from diverse backgrounds, ensuring everyone has the opportunity to succeed.

Lennox is an equal opportunity employer.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Information Technology

Industries

Manufacturing