RCS Associate

Indiana University Health System; Bloomington (IN); On-site; USD 22,041 - 27,552; Full time

Job summary

Indiana University Health System is seeking a Records Technician to manage patient records workflow, including retrieving, preparing, and scanning records into the EMR while ensuring HIPAA-compliant release of information.

Strong attention to detail, teamwork, and a customer-service mindset are essential as you support patients, providers, and external facilities with timely access to records.

Qualifications

• Hospital or Revenue Cycle experience strongly preferred.
• Requires a high level of interpersonal and problem-solving skills.
• Requires effective written and verbal communication skills.
• Requires the ability to work within a team and maintain collaborative relationships.
• Requires the ability to take initiative to meet objectives.

Responsibilities

• Retrieves records.
• Reconciles records received against those expected, follows up with patient care areas to obtain missing records.
• Preps records for scanning including sequencing and applying barcode labels with patient identifications.
• Direct and batch scan to electronic medical record system.
• Performs document imaging indexing functions (Quality Control and Validation).
• Analyzes medical records to assure all required documentation is complete and tracks deficiencies.
• Applies IU Health policies and HIPAA regulations governing release of protected health information.
• Provides customer service for providers and patients needing patient health information.
• Accurately fulfills requests, limiting information to what is needed.

Skills

Interpersonal skills

Problem-solving

Communication skills

Team collaboration

Job description

M-F, 6a-4:30pm (some flexibility), no holidays or weekends

This position is responsible for collecting records, preparing and scanning records, performing quality control and validation of scanned documents. In addition, this position will include releasing medical records while complying with HIPAA requirements by following policies and procedures. These tasks require attention to detail and efficiency in producing high-quality results. This position is part of a highly motivated and compassionate team who support each other and provide great service to our customers (patients, caregivers, providers, and external facilities).

Key Responsibilities

• Retrieves records.
• Reconciles records received against those expected, follows up with patient care areas to obtain missing records, identifies issues of charts not retrieved.
• Preps records for scanning which includes sequencing, applying barcode labels to documents that have appropriate patient identification.
• Direct and batch scan to electronic medical record system.
• Performs document imaging indexing functions (Quality Control and Validation).
• Analyzes medical records to assure all required documentation is complete; if not present, assigns deficiencies to the appropriate providers, and enters and tracks deficiencies in the hospital deficiency management system.
• Applies IU Health policies and procedures, state, and federal regulations which govern the release of protected health information, including behavioral health, drug/alcohol abuse records, adoption records, and records containing information about communicable diseases.
• Provides customer service for providers and patients who need patient health information for continuity of care and other purposes; telephone courtesy and customer service skills required in addition to knowledge of how to locate and print the requested patient information from the electronic record systems as well as historical legacy system(s).
• Accurately fulfills requests, limiting the information provided to that which is needed to meet the needs of the requester.

Requirements

• Hospital or Revenue Cycle experience strongly preferred.
• Requires a high level of interpersonal and problem-solving skills.
• Requires effective written and verbal communication skills.
• Requires the ability to work within a team and maintain collaborative relationships.
• Requires the ability to take initiative to meet objectives.