RCM Specialist- Centralized Processor (Full Time)

North Country Healthcare; Lancaster (NH); On-site; USD 30,000 - 47,000; Full time

Job summary

North Country HealthCare, Inc. in Lancaster, NH is seeking a RCM Specialist - Centralized Processor for a full-time hourly position.

Primary duties include assembling, monitoring, and filing patient information in the electronic health record in line with HIM policies and HIPAA requirements, with a focus on maintaining the Master Patient Index. The role requires familiarity with release of information, NH Birth Certifications, and electronic submission processes.

Qualifications

• HS Diploma or GED completed or equivalent.
• 1–2 years in HIM or clerical role.
• Familiarity with EMR workflows and privacy regulations (HIPAA).
• Ability to multi-task and maintain accuracy.

Responsibilities

• Maintains the master patient index (MPI) integrity and reconciles discrepancies.
• Notifies HIM Manager and Privacy Officer of incidents indicating potential liability.
• Gathers, scans, and uploads patient records to EMR with quality checks.
• Performs deficiency processes and monitors completion.
• Handles Patient Portal inquiries such as enrollment or password resets.
• Submits electronic birth certifications using NH Vital Records software.
• Retrieves and distributes patient records for various departments.
• Receives new patient packets, logs, notifies departments, and monitors fax inbox.
• Complies with HIPAA, warrants/subpoenas, guardianship requests and disclosures.
• Maintains cooperative relationships with colleagues and handles difficult situations fairly.

Skills

HIPAA compliance

Release of information

Attention to detail

Multitasking

EMR workflows

Education

HS Diploma or GED

AHIMA or AAPC certification

Licensure/Registration

Job description

RCM Specialist- Centralized Processor (Full Time)

#1128

Lancaster, New Hampshire, United States

Position Type

Full Time Hourly

80

Job Description

POSITION SUMMARY: Primary responsibilities involve assembling, monitoring, maintaining, retrieving, and filing patient information in the electronic health record in accordance with established Health Information Management (HIM) policies and procedures. Proficient in Release of information, HIPAA compliant, Warrants/Subpoena's, Guardianship, and Designation of Personal Representatives including Electronic submission of birth certification to State of New Hampshire, Vital Records. Maintenance of Master Patient Index.

POSITION REQUIREMENTS:
Education HS Diploma, GED or Successful Completion of an accredited program through AHIMA or AAPC with certification

Licensure

Registration

Certification(s)

Skills Is responsible for ongoing development of his/her work skills, able to multi-task, able to identify workload priorities and assign appropriately.

Work Experience 1-2 years in HIM or clerical role, Familiarity with EMR workflows, strong attention to detail.

ESSENTIAL FUNCTIONS

• Maintains the master patient index (MPI) integrity within the current and old systems, manages multiple reports and takes the necessary actions to correct any discrepancies.
• Notifies HIM Manager, Privacy Officer and Risk Management of any incidents in documentation that may indicate a potential liability issue.
• Gathers, organizes, reconciles, manages, scans and upload patient records to EMR in a timely manner for patient care, quality and coding/billing, conducting quality checks.
• Completion/quantitative analysis/deficiency process for all services provided within the facility, reports deficiency to appropriate staff and monitor for completion
• Responds to Patient Portal queries, such as enrollment requests, or assistance with password resets.
• Responsible for the accurate, timely submission of electronic birth certifications using the State of New Hampshire Vital Records prescribed software.
• Maintains Advanced Direct
• AVH staff push x-ray images to DHMC electronically and burns images to CD as requested.
• Responsible for retrieving patient records as requested by other staff and/or departments for review. Retrieves and distributes patient records for Professional Practices
• Receive new patient packets, log, notify appropriate departments, scan documents per policy. Monitors fax inbox.
• A working knowledge to deal with HIPAA compliant, Warrants/Subpoena's, Guardianship, and Designation of Personal Representative Requests.
• Complies with NH and federal laws regarding release of information and privacy and hospital-specific policies including STAT requests, reporting the Accounting of Disclosure.
• Maintains cooperative relationships with various Colleagues, demonstrating ability to handle difficult situations, through an approach that reflects consistency and fairness.

NON-ESSENTIAL FUNCTIONS

• Performs additional duties as assigned
• Adheres to facility Values, Service Excellence, or Standards of Excellence
• Maintains work area in a clean and orderly manner.
• Maintains familiarity and operation of all office equipment necessary to perform duties