RCM Specialist- Centralized Processor (Full Time)

Northcountryhomehealth Hospice; Lancaster (NH); On-site; USD 42,000 - 54,000; Full time

Job summary

Northcountryhomehealth Hospice is seeking a Health Information Management (HIM) specialist to assemble, monitor and file patient information in the electronic health record in line with HIM policies. The role requires HIPAA compliance, experience with birth certifications, and maintaining the Master Patient Index.

Education options include HS Diploma, GED, or AHIMA/AAPC certification. 1–2 years in HIM or clerical work and familiarity with EMR workflows are preferred.

Qualifications

• Education: HS Diploma, GED or AHIMA/AAPC certification.
• Experience in HIM or clerical role; 1–2 years preferred.
• Familiarity with EMR workflows and HIPAA/privacy requirements.

Responsibilities

• Maintain MPI integrity and reconcile discrepancies.
• Notify HIM Manager and Privacy Officer of incidents.
• Upload and organize patient records in EMR; perform quality checks.
• Produce deficiency reports and monitor completion.
• Respond to Patient Portal queries (enrollment, password reset).
• Submit electronic birth certifications per NH Vital Records software.
• Maintain HIPAA compliance in information requests and disclosures.
• Process requests for release of information per NH and federal laws.
• Collaborate with colleagues to handle sensitive situations fairly.
• Receive and route new patient packets; monitor fax inbox.
• Handle warrants/subpoenas, guardianship and personal representative requests.
• Handle routine duties and uphold facility standards.

Skills

HIM knowledge

HIPAA compliance

Documentation

EMR/EHR

Attention to detail

Multi-tasking

Education

HS Diploma

GED

AHIMA/AAPC certification

Tools

EMR workflows

Job description

POSITION SUMMARY: Primary responsibilities involve assembling, monitoring, maintaining, retrieving, and filing patient information in the electronic health record in accordance with established Health Information Management (HIM) policies and procedures. Proficient in Release of information, HIPAA compliant, Warrants/Subpoena's, Guardianship, and Designation of Personal Representatives including Electronic submission of birth certification to State of New Hampshire, Vital Records. Maintenance of Master Patient Index.

POSITION REQUIREMENTS
Education HS Diploma, GED or Successful Completion of an accredited program through AHIMA or AAPC with certification

Licensure

Registration

Certification(s)

Skills Is responsible for ongoing development of his/her work skills, able to multi-task, able to identify workload priorities and assign appropriately.

Work Experience 1-2 years in HIM or clerical role, Familiarity with EMR workflows, strong attention to detail.

ESSENTIAL FUNCTIONS:

• 1.Maintains the master patient index (MPI) integrity within the current and old systems, manages multiple reports and takes the necessary actions to correct any discrepancies.
• 2.Notifies HIM Manager, Privacy Officer and Risk Management of any incidents in documentation that may indicate a potential liability issue.
• 3.Gathers, organizes, reconciles, manages, scans and upload patient records to EMR in a timely manner for patient care, quality and coding/billing, conducting quality checks.
• 4.Completion/quantitative analysis/deficiency process for all services provided within the facility, reports deficiency to appropriate staff and monitor for completion
• 5.Responds to Patient Portal queries, such as enrollment requests, or assistance with password resets.
• 6.Responsible for the accurate, timely submission of electronic birth certifications using the State of New Hampshire Vital Records prescribed software.
• 7.Maintains Advanced Direct
• 8.AVH staff push x-ray images to DHMC electronically and burns images to CD as requested.
• 9.Responsible for retrieving patient records as requested by other staff and/or departments for review. Retrieves and distributes patient records for Professional Practices
• 10.Receive new patient packets, log, notify appropriate departments, scan documents per policy. Monitors fax inbox.
• 11.A working knowledge to deal with HIPAA compliant, Warrants/Subpoena's, Guardianship, and Designation of Personal Representative Requests.
• 12.Complies with NH and federal laws regarding release of information and privacy and hospital-specific policies including STAT requests, reporting the Accounting of Disclosure.
• 13.Maintains cooperative relationships with various Colleagues, demonstrating ability to handle difficult situations, through an approach that reflects consistency and fairness.

NON-ESSENTIAL FUNCTIONS:

• 1.Performs additional duties as assigned
• 2.Adheres to facility Values, Service Excellence, or Standards of Excellence
• 3.Maintains work area in a clean and orderly manner.
• 4.Maintains familiarity and operation of all office equipment necessary to perform duties