RCM Cash Posting Cluster Lead

Deercreekseniorliving; Northern (KY); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with match

Generous PTO

Professional development

Remote work

Job summary

The Pennant Group, Inc. is seeking a detail-oriented healthcare AR professional to lead cash posting and reconciliation across home health, hospice, and provider services.

You will partner with the RCM team to improve posting accuracy, provide coverage during absences, and train a centralized cash team in a dynamic, remote-capable environment. Ideal candidates have 3+ years in healthcare collections, strong communication and negotiation skills, and experience with Home Care Home Base,

Qualifications

• At least three years’ experience in health care collections management preferably in home health and/or hospice operations.
• Ability to exercise discretion and independent judgment and demonstrate good communication, negotiation, and public relations skills.
• Demonstrated capability to accurately manage detailed information.
• Engages collaboratively with colleagues, peers, and payers and understands cash posting processes.

Responsibilities

• Creates accountability and visibility of collection posting efforts and procedures for reporting to leadership.
• Provides coverage for Cash Posters during short-term or unexpected absences.
• Provides ongoing training support to Centralized Cash team.
• Establishes and maintains positive relationships with RCM Team and Agency staffing.
• Maintains knowledge of cash posting procedures and identifies anomalies to share with RCM Team.
• Provides guidance for monthly cash reconciliations and month-end close processes.
• Owns monthly reconciliations of cash timing accounts.
• Partners on payment posting projects and reports trends and findings.
• Monitors cash logs to ensure remits are posted; reviews SOX processes for documentation.
• Monitors ticketing system and supports agency posting; communicates with Transition Accounting Team.

Skills

healthcare collections

negotiation

communication

discretion

detail-oriented

Tools

Home Care Home Base

EclinicalWorks

WellSky

Job description

JOB SUMMARY

Working closely with Revenue Cycle Cash Posting Leader and Centralized Cash Posting Team in providing world class best practices for cash collections, and reconciliation for the Portfolio’s Home Health, Hospice, Home Cares and Provider Services agencies. Collaborating with the Revenue Cycle Leaders in developing, monitoring, and maintaining those world class best practices for their Cash Posting and Reconciliations. Partnering with other Centralized Cash Posters and Revenue Cycle Management Team in shared ownership to ensure a world class AR function across the organization.

DUTIES & RESPONSIBILITIES

Creates accountability and visibility of collection posting efforts and procedures for reporting to Executive Directors and Operational Leaders. Provides coverage for Cash Posters in the event of short term or unexpected absences. Provides ongoing training support to Centralized Cash team. Establishes and maintains positive and collaborative working relationships with RCM Team and Agency staffing. Maintains comprehensive working knowledge of cash posting procedures and identifies when anomalies are occurring to share and communicate with the RCM Team and Agency staffing. Provides guidance and support for monthly cash reconciliations and month end close processes. Provides and owns monthly reconciliations of cash timing account. Partners with Revenue Cycle Team, Executive Directors and/or Cash Posters in payment posting projects in a timely manner. Attends monthly Portfolio Metric calls to report on Collections received and any payment posting trends or findings. Monitors cash logs to ensure all remits received have been posted. Reviews SOX processes to ensure remits are attached in EMR or proper documentation location. Monitors and communicates directly with Transition Accounting Team. Monitors ticketing system for agency posting support. Monitors and identifies zero remittance projections. Protects the confidentiality of patient and agency information through effective controls and combined efforts with billing operations. Work closely with Cash Posting Team Lead on staffing reviews and performance goals and objectives. Hold weekly cluster calls with Centralized Cash Posters and one on one individual support. Monitor and support cluster and Agency chats and emails. The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job- related tasks other than those stated in this description.

JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities)

At least three years’ experience in health care collections management preferably in home health and/or hospice operations and within the Cornerstone Health organization. Ability to exercise discretion and independent judgment and demonstrate good communication, negotiation, and public relations skills. Demonstrated capability to accurately manage detailed information. Able to work tactfully and collaboratively with colleagues, peers, service center personnel, sources and payers. Demonstrates ingenuity, autonomy, assertiveness, flexibility and cooperation in performing job responsibilities. Preferably cash posting experience within Home Care Home Base, Eclinical Works and Wellsky.

Additional Information

We are committed to providing a competitive Total Rewards Package that meets our employees’ needs. From a choice of medical, dental, and vision plans to retirement savings opportunities through a 401(k) plan with company match and various other benefits, we offer a comprehensive benefits package. We believe in great work, and we celebrate our employees' efforts and accomplishments both locally and companywide, recognizing people daily through our Moments of Truth Program. In addition to recognition, we believe in supporting our employees' professional growth and development. We provide employees a wide range of free e-courses through our Learning Management System as well as training sessions and seminars.

Type: Full Time Location: Remote

Why Join Us

At Pennant Services, we don’t just manage—we lead like owners. Our unique culture is built around empowerment, accountability, and growth. We invest in people who are ready to build and own their impact.

What sets us apart:

Empowered, flat leadership model supported by centralized resources. A work-life balance that promotes personal well-being.

Complete benefits package:

• medical
• dental
• vision
• 401(k) with match

Generous PTO, holidays, and professional development

• Generous PTO
• holidays
• professional development

A culture built around our core values—CAPLICO: Customer Second Accountability Passion for Learning Love One Another Intelligent Risk Taking Celebrate Ownership

About Pennant Pennant Services supports over 250 home health, hospice, senior living, and home care agencies across 19 states. Our Service Center model enables local leaders to lead, while we provide centralized support for clinical, HR, IT, legal, and compliance needs, empowering them to succeed. Learn more at: www.pennantgroup.com The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com. Pennant Group is one of the most dynamic and progressive companies in the rapidly expanding senior living, home health, hospice, and home care industries. Affiliates of Pennant now operate more than 250 senior living, home health, hospice and the government, and my future show, we operate independently with support from the “Service Center.” We *...