RCM Account Manager

Premise Health Inc.; Brentwood (TN); Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Paid holidays and vacation

Job summary

Premise Health Inc. is hiring a Remote RCM Account Manager to serve as a strategic partner for assigned clients, guiding revenue cycle strategies and AR team leadership. The role emphasizes data-driven insights, KPI analysis, and ongoing client success.

The position requires healthcare account management experience, knowledge of medical billing, and EPIC systems familiarity. Competitive benefits and a focus on work-life balance are offered.

Qualifications

• 3+ years of experience in healthcare account management or revenue cycle operations.
• Deep knowledge of revenue cycle management (RCM) and KPIs.
• Experience advising on payer guidelines and billing processes.

Responsibilities

• Serve as the primary owner of client and payer relationships with clear communication and alignment.
• Act as strategic advisor to clinic leadership to improve RCM performance.
• Lead onboarding and ongoing client engagement for seamless service delivery.
• Analyze client KPIs (e.g., days in A/R, denial trends) and recommend actions.
• Conduct monthly/quarterly performance reviews with data-driven insights.
• Prepare monthly/quarterly performance reports highlighting trends and risks.
• Identify root causes of inefficiencies and implement corrective measures.
• Direct the AR team to ensure timely follow-up of unpaid claims.
• Establish system parameters to maximize submission and payment.
• Monitor at-risk accounts and initiate interventions.
• Resolve escalated client/patient concerns with professionalism.
• Advocate for process and system improvements to enhance service delivery.
• Collaborate cross-functionally to improve client experience.

Skills

Healthcare account management

Client relationship management

Data analysis

Revenue cycle optimization

Education

High School diploma

BS preferred or equivalent

Tools

EPIC systems

Job description

Premise Health is Different on Purpose

Premise Health serves large organizations and their people with exceptional healthcare. The result? Better experiences, better health, and better value, all while helping organizations lower their healthcare costs.

Premise's mission is to help people get, stay, and be well. Come join us and see for yourself why amazing health starts with amazing healthcare. For more information, visit www.premisehealth.com.

The RCM Account Manager (AM) serves as the strategic partner and primary point of contact for assigned clients, with a core focus on account management, consultative support, and client success. The AM is responsible for proactively managing client relationships, understanding clinic operations, and advising revenue cycle strategies that drive performance improvement and operational efficiency. The AM must possess a deep knowledge of revenue cycle management (RCM) and the key performance indicators (KPIs) that influence client outcomes. This role requires a consultative mindset, capable of analyzing data, identifying trends, and recommending actionable solutions. The AM leads the Accounts Receivable (AR) team—including Billing Specialists and AR Specialists—to ensure timely and accurate claim resolution, while maintaining high levels of client satisfaction and operational alignment.

This is a Full Time, remote, RCM Account Manager role.

What You'll Do

• Serve as the primary owner of the client and payer relationship, ensuring consistent communication, trust, and alignment.
• Act as a strategic advisor to clinic leadership, providing insights and recommendations to improve revenue cycle performance.
• Lead client onboarding and ongoing engagement, ensuring a seamless experience and clear expectations.
• Analyze client KPIs (e.g., days in A/R, first pass resolution rate, denial trends) and provide tailored recommendations to improve financial outcomes.
• Conduct monthly and quarterly performance reviews with clients, presenting data-driven insights and strategic action plans.
• Prepare and timely deliver monthly and quarterly performance reports to clients and convey trends, risks, and opportunities clearly and proactively.
• Identify root causes of revenue cycle inefficiencies and collaborate with clinics and internal teams to implement corrective measures.
• Direct the AR team’s daily activities, ensuring timely follow-up and resolution of unpaid claims.
• Establish and maintain system parameters that support efficient claim submission and payment maximization.
• Utilize system tools to monitor at-risk accounts and initiate appropriate interventions.
• Resolve escalated client and patient concerns with urgency and professionalism.
• Champion client needs internally, advocating for enhancements to processes, systems, and service delivery.
• Collaborate cross-functionally to improve the client experience and support the organization’s value proposition.
• Maintain expert-level knowledge of RCM best practices, payer guidelines, and industry trends.
• Provide training and guidance to AR team members to ensure consistent and high-quality service delivery.
• Perform other duties as assigned to support client success and organizational goals.

What You'll Bring

• High School Graduate required, BS preferred or equivalent work experience.
• 3+ years of previous experience in healthcare account management or revenue cycle operations.
• EPIC systems experience desirable.
• Strong knowledge of medical billing including commercial payers, Medicare, Medicaid, workers’ compensation, and patient responsibility is highly desirable.

Work-life balance is at the foundation of how decisions are made and where Premise is headed. We can only help people get, stay, and be well if we do the same for ourselves. In addition to competitive pay, Premise offers full-time team members benefits including medical, dental, vision, life and disability insurance, a 401(k) program with company match, paid holidays and vacation time, a company-sponsored wellness program, EAP, access to virtual primary care and virtual behavioral health at no cost for team members and their dependents. Additional benefits can be viewed here: https://jobs.premisehealth.com/benefits.

Premise is an equal opportunity employer; we value inclusion and do not discriminate based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy and related conditions), gender identity or expression, sexual orientation, age, physical or mental disability, genetic information, past, current or prospective service in the uniformed services, or any other characteristic protected under applicable federal, state, or local law.

Premise provides its reasonable and genuinely expected range of compensation for this job of $55,000.00 - $65,000.00 annually. A number of factors will influence the rate offered for this position, including your experience, qualifications, geographic location, and other factors.

For individuals living in Washington or Colorado: Premise offers the following paid time off benefits. Employees will be included in the company's Open Time Off plan and will receive 10 paid holidays or an equivalent bank of hours aligned to schedule throughout the calendar year. Paid sick leave is satisfied by the paid time off accrual, detailed above.

This posting is anticipated to close within 90 days of 09/25/2026.