RCCS Operations - Training Facilitator

Russell Cellular Inc.; Springfield (MO); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401K matching

Inc. recognition

Paid time off

Job summary

Russell Cellular is seeking a Training Facilitator in Springfield, MO to deliver engaging new-hire training across consumer and business sales lines. You will ensure onboarding, systems, and performance standards are understood from day one, while supporting ongoing development and curriculum updates.

You will partner with leadership to identify training needs, design targeted programs, and drive continuous improvement in our training offerings.

Qualifications

• Facilitation or training delivery experience preferred.
• Strong understanding of call center operations and sales.
• Ability to design and deliver effective training for adults.
• Excellent verbal and written communication; engaging presenter.

Responsibilities

• Facilitate new-hire training for all call center roles with clear expectations.
• Deliver day-one onboarding and skills development for new hires.
• Coach new hires during transition from training to production teams.
• Maintain Russell Cellular’s training standards across onboarding and lifecycle.
• Partner with leadership to identify performance gaps and train-improvement plans.
• Collaborate to update and enhance new-hire training curriculum.
• Develop ongoing training programs for existing staff.
• Analyze training effectiveness and propose curriculum improvements.
• Schedule and coordinate ongoing training sessions with leadership.

Skills

Facilitation experience

Call center operations

Training design

Adult learning

Communication skills

MS Excel

MS Word

Tools

Microsoft Excel

Microsoft Word

Job description

Why Russell Cellular?

Pay for this position is $18.00/hr.

• Health, dental, vision, and life insurance as well as paid sick days and company holidays
• Employer-matched 401K after 1 year
• Listed in Inc. 5000's Fastest Growing Private Companies in America for 9 consecutive years and inducted into the Inc. Hall of Fame in 2018
• Employee Assistance Programs
• 700+ locations in 43 states employing 2,200+ employees
• Verizon Sales discounts, sales contests, and incentives
• Opportunity for growth and advancement through training
• Flexible scheduling
• Community involvement opportunities

Position Summary

The Training Facilitator is responsible for delivering engaging, effective new-hire training across all call center lines of business, including Cuonsumer and Business Sales. This role ensures new employees are equipped with the knowledge, skills, and confidence needed to succeed from day one. The Training Facilitator also supports ongoing employee development, partners closely with leadership to identify training needs, and contributes to curriculum design and continuous improvement of our training programs.

Key Responsibilities

• Facilitate new-hire training for all call center roles, ensuring an expert-level explanation of responsibilities.
• Provide day-one onboarding and skills development for new hires, ensuring they understand expectations, systems, and performance standards.
• Support new hires during the transition from training bay to production teams, offering observation-based feedback and coaching to drive early success.
• Maintain and uphold Russell Cellular’s talent standards by delivering comprehensive and consistent training at the start of employment and throughout the employee lifecycle.
• Partner with call center leadership to identify employee performance gaps, create improvement plans, and develop targeted training initiatives.
• Collaborate with the Training Manager to maintain, update, and enhance new-hire training curriculum.
• Develop and maintain ongoing training and development programs for existing employees.
• Analyze training effectiveness and make data-driven recommendations for curriculum enhancements.
• Coordinate with leadership to identify training needs and schedule appropriate ongoing training sessions.

Required Skills & Qualifications

• Facilitation or training delivery experience preferred.
• Retail wireless sales experience preferred but not required.
• Strong understanding of call center operations, including expert-level knowledge of outbound sales and inbound sales
• Ability to design, develop, and deliver effective training programs for adult learners.
• Creativity and problem-solving skills to adapt content for various learning styles.
• Experience in a fast-paced learning & development or training-focused environment.
• Knowledge of curriculum development and instructional design principles.Excellent verbal and written communication skills, including strong presentation capabilities.
• Positive, engaging, collaborative, and flexible personality with a good sense of humor.
• Ability to work independently while contributing to team objectives.
• Proficiency in Microsoft Excel and Word.

Russell Cellular is a Verizon Authorized Retailer that has been in business since 1993. We are a part of Verizon's Major program and were awarded Verizon Wireless Partner of the Year for 2018. With over 700+ locations, across 43 states, and 2,200+ team members, our mission is to provide the best wireless experience to every customer, every time. As you will be the face of our team, we will offer you uncapped earning potential and opportunities for advancement.

Come and join us and be a part of the Russell Cellular success!

Equal Opportunity Employer Statement

Russell Cellular is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Russell Cellular makes hiring decisions based solely on qualifications, merit, and business needs at the time.