RC-PostB-Attorney Involvement

Guardian Flight; West Plains (MO); Remote; USD 60,000 - 80,000; Full time

Job summary

Guardian Flight is seeking a Medical Billing – Revenue Cycle – Call Center – Attorney Involvement Specialist who will provide empathetic customer service in a dynamic call center setting. This full-time position involves taking inbound calls, validating insurance coverage, and collecting outstanding balances while working collaboratively with legal representatives.

Benefits

Bonus eligibility

Qualifications

• One year experience in call center environment.
• Customer service experience of at least one year.
• Intermediate knowledge of computers and related technology.

Responsibilities

• Assist customers with billing inquiries via calls.
• Validate active insurance coverage with outbound calls.
• Collect outstanding balances and document billing activity.

Skills

Empathic communication

Verbal communication

Customer service

Teamwork

Education

High school diploma

GED

Relevant work experience

Tools

Computer technology

Job description

Medical Billing – Revenue Cycle – Call Center – Attorney Involvement Specialist

Location: Remote or On-Site

Hourly Pay: $18.00

This position is bonus eligible

Training Schedule: Mo-Fr 8am-5pm Central

Work Schedule: Mo-Fr 8hrs/day, Full-Time, Flex hrs 7am-7pm Central

JOB SUMMARY

The Medical Billing – Revenue Cycle – Call Center – Attorney Involvement Specialist is responsible for providing empathetic and professional customer service in an active call center environment while working directly with an individual’s legal counsel or representative to resolve outstanding balances. This position is also responsible for researching and filing open probate/estate claims and negotiating settlements with legal representation.

ESSENTIAL FUNCTIONS/DUTIES

• Take inbound calls assisting customers with billing inquiries.
• Make outbound calls to validate active insurance coverage.
• Collect outstanding balances.
• Document billing activity accurately.

QUALIFICATIONS

Required Experience:

• A minimum of one (1) year working in a call center environment
• Minimum of one (1) year of customer service experience
• Ability to work independently or as an active member of a team
• Must possess empathic and professional written and verbal communication skills
• Knowledge and experience of computers and related technology, at an intermediate level

Preferred Experience:

• Healthcare/Revenue Cycle billing experience
• Knowledge of health care billing compliance regulations (basic)
• Knowledge and understanding of payor Explanation of Benefit (basic)
• Collections experience
• Sales experience
• Excellent internal and external customer service skills

Preferred Education:

• High school diploma
• GED
• Or significant, relevant work experience

Why Choose Air Evac Lifeteam?As a leader in helicopter air ambulance services, Air Evac Lifeteam is one of Global Medical Response's (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world atwww.AtaMomentsNotice.com. Learn how our values are at the core of our services and vital to how we approach care and check out our comprehensive benefit options at www.GlobalMedicalResponse.com/Careers.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.

R0045118

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Medical Billing – Revenue Cycle – Call Center – Attorney Involvement Specialist

Location: Remote or On-Site

Hourly Pay: $18.00

This position is bonus eligible

Training Schedule: Mo-Fr 8am-5pm Central

Work Schedule: Mo-Fr 8hrs/day, Full-Time, Flex hrs 7am-7pm Central

JOB SUMMARY

The Medical Billing – Revenue Cycle – Call Center – Attorney Involvement Specialist is responsible for providing empathetic and professional customer service in an active call center environment while working directly with an individual’s legal counsel or representative to resolve outstanding balances. This position is also responsible for researching and filing open probate/estate claims and negotiating settlements with legal representation.

ESSENTIAL FUNCTIONS/DUTIES

• Take inbound calls assisting customers with billing inquiries.
• Make outbound calls to validate active insurance coverage.
• Collect outstanding balances.
• Document billing activity accurately.

QUALIFICATIONS

Required Experience:

• A minimum of one (1) year working in a call center environment
• Minimum of one (1) year of customer service experience
• Ability to work independently or as an active member of a team
• Must possess empathic and professional written and verbal communication skills
• Knowledge and experience of computers and related technology, at an intermediate level

Preferred Experience:

• Healthcare/Revenue Cycle billing experience
• Knowledge of health care billing compliance regulations (basic)
• Knowledge and understanding of payor Explanation of Benefit (basic)
• Collections experience
• Sales experience
• Excellent internal and external customer service skills

Preferred Education:

• High school diploma
• GED
• Or significant, relevant work experience

Why Choose Air Evac Lifeteam?As a leader in helicopter air ambulance services, Air Evac Lifeteam is one of Global Medical Response's (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world atwww.AtaMomentsNotice.com. Learn how our values are at the core of our services and vital to how we approach care and check out our comprehensive benefit options at www.GlobalMedicalResponse.com/Careers.