RC-PostB-Attorney Involvement

Air Evac Lifeteam; West Plains (MO); Hybrid; USD 60,000 - 80,000; Full time

Job summary

A leading company in air ambulance services is seeking a Medical Billing - Revenue Cycle Specialist to provide customer service in a call center. In this role, you will assist with billing inquiries, work with legal representatives, and negotiate settlements. Ideal candidates should have call center and customer service experience and be proficient in communication and technology.

Qualifications

• Minimum one year working in a call center.
• Customer service experience required.
• Knowledge of healthcare billing regulations preferred.

Responsibilities

• Assist customers with billing inquiries.
• Validate active insurance coverage.
• Collect outstanding balances.

Skills

Empathetic communication

Customer service skills

Team collaboration

Computer proficiency

Education

High school diploma

GED

Job description

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Medical Billing - Revenue Cycle - Call Center - Attorney Involvement Specialist

Location: Remote or On-Site

Hourly Pay: $18.00

This position is bonus eligible

Training Schedule: Mo-Fr 8am-5pm Central

Work Schedule: Mo-Fr 8hrs/day, Full-Time, Flex hrs 7am-7pm Central

Job Summary

The Medical Billing - Revenue Cycle - Call Center - Attorney Involvement Specialist is responsible for providing empathetic and professional customer service in an active call center environment while working directly with an individual’s legal counsel or representative to resolve outstanding balances. This position is also responsible for researching and filing open probate/estate claims and negotiating settlements with legal representation.

Essential Functions/Duties

• Take inbound calls assisting customers with billing inquiries.
• Make outbound calls to validate active insurance coverage.
• Collect outstanding balances.
• Document billing activity accurately.
  
  

Qualifications

Required Experience:

• A minimum of one (1) year working in a call center environment
• Minimum of one (1) year of customer service experience
• Ability to work independently or as an active member of a team
• Must possess empathic and professional written and verbal communication skills
• Knowledge and experience of computers and related technology, at an intermediate level
  
  

Preferred Experience

• Healthcare/Revenue Cycle billing experience
• Knowledge of health care billing compliance regulations (basic)
• Knowledge and understanding of payor Explanation of Benefit (basic)
• Collections experience
• Sales experience
• Excellent internal and external customer service skills
  
  

Preferred Education

• High school diploma
• GED
• Or significant, relevant work experience
  
  

Why Choose Air Evac Lifeteam? As a leader in helicopter air ambulance services, Air Evac Lifeteam is one of Global Medical Response's (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com. Learn how our values are at the core of our services and vital to how we approach care and check out our comprehensive benefit options at www.GlobalMedicalResponse.com/Careers.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.

R0045118

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Legal

• Industries

  Hospitals and Health Care

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