RB Residential Transport Specialist

Advantage Behavioral Health; Scranton (Lackawanna County); On-site; USD 32,000 - 48,000; Full time

Job summary

Riverbend Health and Wellness is seeking a Residential Transport Specialist to safely transport clients to appointments and approved destinations, while delivering trauma-informed, compassionate care. When not transporting, you will conduct routine safety patrols, assist with behavioral crises using de-escalation techniques, maintain logs, and help keep a secure therapeutic environment.

Requires high school diploma or GED, valid driver’s license, background check, health screen, TB test, and

Qualifications

• High School Diploma or GED required; preferred experience in behavioral health, mental health, substance use treatment, healthcare, transportation, or crisis intervention environments.
• Current First Aid and CPR certification.
• Narcan administration training.

Responsibilities

• Safely transport clients to appointments, activities, admissions, discharges, and other approved destinations.
• Maintain professional, trauma-informed care and interactions with clients.
• Conduct routine vehicle inspections and maintain logs for safety and compliance.
• Documentation and logs as it relates to client transport and incident reporting.
• Conduct facility patrols and support safety and security initiatives.
• Assist staff during behavioral crises using approved de-escalation techniques.
• Support emergency response procedures and operational needs.

Skills

Trauma-informed care

Professional communication

Team collaboration

Education

High School Diploma or GED

Job description

Position Summary

The Residential Transport Specialist (RTS) plays a critical role in supporting client care, maintaining a safe and secure residential environment, and ensuring operational efficiency. This position is responsible for safely transporting clients to and from approved destinations while maintaining a supportive, trauma-informed approach. When not providing transportation, the Residential Transport Specialist supports facility safety and security by conducting routine patrols, responding to safety concerns, assisting with behavioral crises using approved de-escalation techniques, and helping maintain a safe therapeutic environment.

Position Summary

The Residential Transport Specialist (RTS) plays a critical role in supporting client care, maintaining a safe and secure residential environment, and ensuring operational efficiency. This position is responsible for safely transporting clients to and from approved destinations while maintaining a supportive, trauma-informed approach. When not providing transportation, the Residential Transport Specialist supports facility safety and security by conducting routine patrols, responding to safety concerns, assisting with behavioral crises using approved de-escalation techniques, and helping maintain a safe therapeutic environment.

Position Summary

The Residential Transport Specialist (RTS) plays a critical role in supporting client care, maintaining a safe and secure residential environment, and ensuring operational efficiency. This position is responsible for safely transporting clients to and from approved destinations while maintaining a supportive, trauma-informed approach. When not providing transportation, the Residential Transport Specialist supports facility safety and security by conducting routine patrols, responding to safety concerns, assisting with behavioral crises using approved de-escalation techniques, and helping maintain a safe therapeutic environment.

Key Responsibilities

• Safely transport clients to appointments, activities, admissions, discharges, and other approved destinations.
• Maintain professional, trauma-informed care and interactions with clients.
• Conduct routine vehicle inspections and maintain logs for safety and compliance.
• Documentation and logs as it relates to client transport and incident reporting.
• Conduct facility patrols and support safety and security initiatives.
• Assist staff during behavioral crises using approved de-escalation techniques.
• Support emergency response procedures and operational needs.

Core Values

• Create Meaningful Connections: Demonstrates ability to function effectively as a part of team. Uses outstanding oral and written communication with employees at all levels of the business for support and sharing of information.
• Take Accountability: Take constructive feedback and prevent discourse among our peers.
• Live in the Solution: Critically thinking should be the solution when problems arise. Having the ability to accepts constructive criticism well in an open and non-defensive manner.
• Be Professional: Wear business casual attire (please see dress code policy).

Competencies

• Accountability
• Promptness as it relates to client care for appointments
• Solution focused with a positive team-oriented attitude
• Maintain professional demeanor as a representative of Riverbend Health and Wellness
• Espouse the values of Riverbend Health and Wellness

Qualifications

• High School Diploma or GED required. Preferred experience in behavioral health, mental health, substance use treatment, healthcare, transportation, or crisis intervention environments.

Required Certifications/Training

• Current First Aid and CPR certification
• N arcan administration training

Employment Requirements

• At least 18 years of age
• Valid driver license with acceptable driving record
• Pass a background check
• Health physical screen and negative TB test
• Drug and Alcohol screening