Rapid Response Team Lead

Geospatial And Cloud Analytics Inc; Kansas City (MO); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Health insurance

Dental insurance

Paid time off

Parental leave

Tuition assistance

Vision insurance

Wellness resources

Job summary

A leading technology firm is seeking a mission-driven Rapid Response Team Lead to support critical operations. This role requires leading urgent tasks, managing cross-functional teams, and ensuring compliance with DoD directives. The ideal candidate has a Bachelor's degree and significant experience in DoD IT environments. Key responsibilities include coordinating emergency personnel deployment and providing metrics to government stakeholders. This position is essential for maintaining secure communications in high-pressure situations.

Qualifications

• 3+ years leading project teams in a DoD IT operational environment.
• Active TS/SCI clearance required.
• 3+ years of experience in time-sensitive service delivery, preferably in transport/network operations.

Responsibilities

• Lead and coordinate deployment of rapid response personnel for emergent and unplanned tasking.
• Direct support of General Officer and Flag Officer quarters.
• Deliver detailed reporting and performance metrics to Government stakeholders.

Skills

Leadership in DoD IT operations

Managing cross-functional response teams

Incident tracking systems experience

Ability to prioritize under pressure

Education

Bachelor's degree in Information Systems, Computer Science, Business Management, or related field

Tools

Remedy

ServiceNow

Job description

Benefits:

• 401(k)
• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Tuition assistance
• Vision insurance
• Wellness resources

GCA is a Small Disadvantaged Veteran Owned company supporting several government contracts. GCA is pleased to offer a competitive benefits package to all full-time employees. Below is a brief overview of our benefits package.

• Competitive Compensation
• Paid Time off includes 10 federal holidays and 15 additional days.
• Bereavement Leave
• Parental Leave
• PTO Cash out
• Company Paid STD and LTD
• Life and AD&D Insurance
• 70% employer paid Medical, Prescription, Dental, and Vision Coverage
• 401k Savings and company match
• Employee referral program

Overview:

Geospatial & Cloud Analytics (GCA) is seeking a mission-driven Rapid Response Team Lead to support the high-priority, time-sensitive operational requirements. This role leads urgent, onsite task execution including classified/unclassified break-fix activities, VIP support in GO/Flag quarters, and immediate incident response across critical infrastructure.

The ideal candidate thrives in fast-paced, mission-critical environments, brings proven leadership in DoD IT operations, and demonstrates precision in coordinating cross-functional technical teams to ensure seamless service restoration and compliance with DISA directives.

Key Responsibilities:

• Lead and coordinate deployment of rapid response personnel for emergent and unplanned tasking.
• Direct support of General Officer (GO) and Flag Officer quarters, ensuring secure and functional communications across all classifications.
• Interface closely with JNOSC, engineering teams, Tier III service desk, and external vendors to resolve incidents quickly and effectively.
• Manage scheduling, labor utilization, and resource tracking for rapid response tasks.
• Deliver detailed reporting and performance metrics to Government stakeholders on a recurring basis.
• Ensure strict compliance with DISA, DoD, and contract performance standards, especially during surge and high-visibility events.

Required Qualifications:

• Education: Bachelor's degree in Information Systems, Computer Science, Business Management, or related field
• Clearance: Active TS/SCI required
• Experience:
  • 3+ years leading project teams in a DoD IT operational environment
  • 3+ years of experience in time-sensitive service delivery, preferably in transport/network operations
  • Demonstrated ability to manage cross-functional response teams and communicate with senior stakeholders
  • Experience in VIP support and DoD executive communications setups is strongly preferred
• Certifications:
  • Project Management Professional (PMP) required
  • IAT Level II certification (e.g., Security+, CCNA Security, or equivalent)

Desired Skills:

• Ability to prioritize and execute under pressure with minimal oversight
• Experience with incident tracking systems (e.g., Remedy, ServiceNow)
• Familiarity with JNOSC or similar NOC operations
• Strong understanding of DISA/DOD IT policies, SLAs, and escalation procedures

At GCA, we stand at the forefront of innovation, lighting the way towards a future where technology serves as a beacon of possibility. As a premier provider of Information Technology and Audio-Visual Integration services, our mission is to empower individuals and organizations to navigate the digital landscape with confidence and clarity. We work to provide the latest information technology support services and Audio Visual system solutions to our customers worldwide.