Rapid Response Security Officer — Flexible, On‑Call

Prosegur Security USA, Inc; San Antonio (TX); On-site; USD 28,000 - 34,000; Full time

Job summary

Prosegur Security USA, Inc in San Antonio seeks an on-call Rapid Response Team Officer to provide immediate security coverage across client locations. The role has no guaranteed hours and requires flexible availability, including nights, weekends, and holidays.

You will perform access control, patrols, incident reporting, and liaise with clients and supervisors. A Texas Level II license and a high school diploma are required, with a proven ability to stay calm under pressure.

Qualifications

• Must be 18 years or older.
• High School Diploma or GED required.
• Valid Texas Level II Security License required.
• Experience in security, military, law enforcement, or customer service preferred.
• Able to work independently with minimal supervision.
• Strong communication, report writing, and decision‑making skills.
• Strong attention to detail and situational awareness.
• Professional demeanor with excellent customer service.
• Reliable transportation and valid driver’s license preferred.
• Pass background screenings and drug testing.

Responsibilities

• Respond to staffing requests and deployments at client locations throughout the San Antonio market.
• Provide emergency security coverage for call-offs, vacancies, special events, client emergencies, and new account deployments.
• Perform access control duties by verifying credentials, monitoring entrances, and enforcing client access procedures.
• Conduct interior and exterior patrols of assigned properties to identify security, safety, and maintenance concerns.
• Monitor CCTV systems, alarm systems, and other security technology when assigned.
• Respond appropriately to alarms, emergencies, disturbances, medical incidents, fires, and other security‑related events.
• Prepare accurate Daily Activity Reports (DARs), incident reports, and other required documentation.
• Maintain a professional appearance and represent Prosegur positively at all client locations.
• Provide exceptional customer service while interacting with clients, employees, contractors, visitors, and the general public.
• Follow all client post orders, company policies, and state licensing requirements.
• Communicate effectively with supervisors, management, dispatch, and client representatives regarding operational issues.
• Adapt quickly to different assignments, work environments, client expectations, and security procedures.

Skills

Communication

Report writing

Decision making

Customer service

Situational awareness

Independence

Calm under pressure

Education

High School Diploma or GED

Texas Level II Security License

Job description

Prosegur Security USA, Inc in San Antonio seeks an on-call Rapid Response Team Officer to provide immediate security coverage across client locations. The role has no guaranteed hours and requires flexible availability, including nights, weekends, and holidays.

You will perform access control, patrols, incident reporting, and liaise with clients and supervisors. A Texas Level II license and a high school diploma are required, with a proven ability to stay calm under pressure.