Rapid-Response Field Service Technician (On-Site)

Ohio Cat; Cincinnati (OH); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Pension plan

Health, dental & vision insurance

HSA & FSA options

Paid vacation & personal time

Life & disability insurance

Uniforms provided

Ongoing technical training

Scholarships for employees’ families

Job summary

Ohio CAT is seeking a Field Service Technician to provide rapid, on-site support for urgent Caterpillar equipment issues. You will diagnose faults, perform temporary repairs, and minimize customer downtime in the field from a service pickup truck.

The role requires hands-on experience with diesel and heavy equipment, CAT diagnostic tools, and a strong mechanical/electrical aptitude. Valid driver’s license and safety focus are essential.

Qualifications

• High school diploma or GED required; technical schooling preferred.
• 2+ years of diesel or power equipment training from a tech program.
• 5+ years hands-on experience with diesel, earthmoving, or industrial equipment.

Responsibilities

• Provide rapid, on-site support for urgent equipment breakdowns.
• Perform fast diagnostics and temporary repairs to reduce downtime.
• Troubleshoot electronic and hydraulic systems.
• Analyze fault codes using Cat ET, Product Link, Service Link, CAT Inspect/Interact.
• Complete ECM updates, telematics installs, and safety service letters.
• Communicate repair status and recommended next steps.
• Escalate major repairs when needed.
• Follow all safety procedures.

Skills

Mechanical aptitude

Electrical aptitude

Caterpillar equipment

Diagnostics

Troubleshooting

Education

High School Diploma or GED

Technical school training (2+ years) in diesel or power equipment

Tools

CAT ET

Product Link

Service Link

CAT Inspect/Interact

Job description

Ohio CAT is seeking a Field Service Technician to provide rapid, on-site support for urgent Caterpillar equipment issues. You will diagnose faults, perform temporary repairs, and minimize customer downtime in the field from a service pickup truck.

The role requires hands-on experience with diesel and heavy equipment, CAT diagnostic tools, and a strong mechanical/electrical aptitude. Valid driver’s license and safety focus are essential.