Rapid Regional Support Associate

gemairedistributors; Pensacola (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

Gemaire Distributors is seeking a Rapid Regional Support Associate to travel to HVAC branches within a region and provide dedicated support at counter and warehouse. You will drive sales, deliver strong customer service, and help supervise and train branch teams while supporting daily operations.

The role emphasizes teamwork, effective communication with vendors and customers, and training initiatives to improve branch standards and safety. A fast-paced environment with travel is expected.

Qualifications

• Minimum 1+ year experience in HVAC, customer service, warehousing/distribution or retail.
• Knowledge of air conditioning, heating and ventilation equipment at a wholesale distribution level preferred.
• Proven success in sales and providing excellent customer service.
• Strong interpersonal skills including sales, problem solving and customer service.

Responsibilities

• Travel to branches assigned by the Area Operations Manager for specific assignments and/or general branch support (counter and warehouse).
• Maintain effective communication and collaboration with internal and external sales personnel, vendors, and contractors.
• Support branch staffing needs as directed by the Area Operations Manager (counter and warehouse).
• Identify and address training opportunities related to safety, procedures, and workflow.
• Provide observations and recommendations from branch visits to the Area Operations Manager to strengthen the division team.
• Complete sales order processing for customers, including upselling associated items.

Skills

HVAC knowledge

Customer service

Sales ability

Interpersonal skills

Education

Bachelor’s or Associate’s Degree

Tools

Microsoft Office

Job description

Duties and Responsibilities

• Represent GEMAIRE as a leader in the industry ensuring maximum sales.
• Travel to branches assigned by the Area Operations Manager for specific assignments and/or general branch support (counter and warehouse)
• Maintain effective communication and collaboration with internal and external sales personnel, vendors, and contractors
• Support branch staffing needs as directed by the Area Operations Manager (counter and warehouse)
• Identify and address training opportunities related to safety, procedures, and workflow
• Maintain up-to-date knowledge of company policies and procedures
• Share best practices across the region to improve team efficiency and effectiveness in daily tasks
• Support training and development of team members to elevate branch standards
• Assist with resolution of customer relationship issues involving dealers and end users
• Pick, receive, and stock product accurately and properly; lead by example
• Provide observations and recommendations from branch visits to the Area Operations Manager to strengthen the division team
• Complete sales order processing for customers, including upselling associated items
• Perform other duties as assigned.

In addition to the above responsibilities, this individual is held accountable for all other duties as assigned.

Required Qualifications

• Minimum 1+ year experience in HVAC, customer Service, warehousing/distribution or retail.
• Knowledge of air conditioning, heating and ventilation equipment at a wholesale distribution level preferred.
• Proven success in sales and providing excellent customer service.
• Strong interpersonal skills including sales, problem solving and customer service.
• Ability to work independently, but meet assigned goals and objectives in designated time frames.
• Ability to multitask and work in a fast paced environment.
• A willingness to learn and grow with our Company.
• Knowledge of Microsoft Office products.
• Proven commitment to customer service and a safe work environment.
• Must have a clean driving record for at least the past 3 years.

Preferred Qualifications

• Experience in a wholesale HVAC equipment supply house preferred.
• Bachelor’s or Associate’s Degree preferred.
• Bilingual (Spanish) preferred.

Years of Experience

Minimum 1+ year experience in a Counter Sales role, preferably in the HVAC industry.

Work Schedule

Monday through Friday, with occasional Saturdays. This position may require working extra hours on occasion.

Physical Demands

• Sedentary – Lifting 0-10 pounds
  Frequent
• Light Lifting – 10-20 pounds
  Frequent
• Moderate Lifting – 20 to 50 pounds
  Occasional
• Heavy Lifting – 50 to 100 pounds
  Occasional
• Pulling/Pushing, Carrying
  Occasional
• Reaching or working above shoulder
  Occasional
• Walking
  Frequent
• Standing
  Frequent
• Sitting
  Occasional
• Stooping
  Occasional
• Kneeling
  Occasional
• Repeated Bending
  Occasional
• Climbing
  Occasional
• Desk Work/Computer use/Telephone use
  Frequent
• Operating a motor vehicle
  Frequent
• Operating a commercial vehicle
  Never
• Operating warehouse equipment, forklift, baseloid lift etc
  Occasional
• Other – Talk, Drive, visit customers etc.
  Occasional

Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of age, color , race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications and competence.

Job Summary

Subsidiary: Gemaire Distributors

Business Title: Rapid Regional Support Associate

Objective

Looking for a Cool Job in a fast-paced environment with a dynamic team representing the industry leader in HVAC equipment? As the Rapid Regional Support Associate, you will travel to branches within a region/area to complete specific assignments and/or provide general branch support (counter and warehouse). You will be responsible for providing excellent sales and service, assist in supervising and training other Counter and/or Warehouse Associates as well as assist management with daily operations. The ultimate goal of this role is to provide strong customer service and general support to our branches and customers.