Rapid Regional Support Associate

gemairedistributors; Fort Myers (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Gemaire Distributors in the United States seeks a Rapid Regional Support Associate to travel to branches within a region to provide branch support (counter and warehouse) and assist with daily operations. You will deliver strong sales and service, supervise and train Counter/Warehouse Associates, and help management with routine tasks.

The role emphasizes customer service and teamwork. Ideal candidates have 1+ year HVAC or related experience, knowledge of HVAC equipment, and a willingness to

Qualifications

• Minimum 1+ year experience in HVAC, customer service, warehousing/distribution or retail.
• Knowledge of air conditioning, heating and ventilation equipment at a wholesale distribution level preferred.
• Proven success in sales and providing excellent customer service.
• Strong interpersonal skills including sales, problem solving and customer service.
• Ability to work independently, but meet assigned goals and objectives in designated time frames.
• Ability to multitask and work in a fast paced environment.
• Knowledge of Microsoft Office products.
• Proven commitment to customer service and a safe work environment.
• Must have a clean driving record for at least the past 3 years.

Responsibilities

• Represent GEMAIRE as a leader in the industry ensuring maximum sales.
• Travel to branches assigned by the Area Operations Manager for specific assignments and/or general branch support (counter and warehouse).
• Maintain effective communication and collaboration with internal and external sales personnel, vendors, and contractors.
• Support branch staffing needs as directed by the Area Operations Manager (counter and warehouse).
• Identify and address training opportunities related to safety, procedures, and workflow.
• Maintain up-to-date knowledge of company policies and procedures.
• Share best practices across the region to improve team efficiency and effectiveness in daily tasks.
• Support training and development of team members to elevate branch standards.
• Assist with resolution of customer relationship issues involving dealers and end users.
• Pick, receive, and stock product accurately and properly; lead by example.
• Provide observations and recommendations from branch visits to the Area Operations Manager to strengthen the division team.
• Complete sales order processing for customers, including upselling associated items.
• Perform other duties as assigned.

Education

Bachelor’s or Associate’s Degree preferred

Job description

Duties and Responsibilities

• Represent GEMAIRE as a leader in the industry ensuring maximum sales.
• Travel to branches assigned by the Area Operations Manager for specific assignments and/or general branch support (counter and warehouse)
• Maintain effective communication and collaboration with internal and external sales personnel, vendors, and contractors
• Support branch staffing needs as directed by the Area Operations Manager (counter and warehouse)
• Identify and address training opportunities related to safety, procedures, and workflow
• Maintain up-to-date knowledge of company policies and procedures
• Share best practices across the region to improve team efficiency and effectiveness in daily tasks
• Support training and development of team members to elevate branch standards
• Assist with resolution of customer relationship issues involving dealers and end users
• Pick, receive, and stock product accurately and properly; lead by example
• Provide observations and recommendations from branch visits to the Area Operations Manager to strengthen the division team
• Complete sales order processing for customers, including upselling associated items
• Perform other duties as assigned

Required Qualifications

• Minimum 1+ year experience in HVAC, customer Service, warehousing/distribution or retail.
• Knowledge of air conditioning, heating and ventilation equipment at a wholesale distribution level preferred.
• Proven success in sales and providing excellent customer service.
• Strong interpersonal skills including sales, problem solving and customer service.
• Ability to work independently, but meet assigned goals and objectives in designated time frames.
• Ability to multitask and work in a fast paced environment.
• A willingness to learn and grow with our Company.
• Knowledge of Microsoft Office products.
• Proven commitment to customer service and a safe work environment.
• Must have a clean driving record for at least the past 3 years.

Preferred Qualifications

• Experience in a wholesale HVAC equipment supply house preferred.
• Bachelor’s or Associate’s Degree preferred.
• Bilingual (Spanish) preferred.

Education/Experience:Bachelor’s or Associate’s Degree preferred.Minimum 1+ year experience in a Counter Sales role, preferably in the HVAC industry.

Work Schedule:Monday through Friday with an occasional Saturday. This position mayrequire working extra hours on occasion.

Physical Demands

• Sedentary – Lifting 0-10 pounds (Frequent)
• Light Lifting – 10-20 pounds (Frequent)
• Moderate Lifting – 20 to 50 pounds (Occasional)
• Heavy Lifting – 50 to 100 pounds (Occasional)
• Pulling/Pushing, Carrying (Occasional)
• Reaching or working above shoulder (Occasional)
• Walking (Frequent)
• Standing (Frequent)
• Sitting (Occasional)
• Stooping (Occasional)
• Kneeling (Occasional)
• Repeated Bending (Occasional)
• Climbing (Occasional)
• Desk Work/Computer use/Telephone use (Frequent)
• Operating a motor vehicle (Frequent)
• Operating a commercial vehicle (Never)
• Operating warehouse equipment, forklift, baseloid lift etc (Occasional)
• Other – Talk, Drive, visit customers etc. (Occasional)

EEO Statement

Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of age, color , race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications and competence.

Job Summary

Subsidiary: Gemaire Distributors

Business Title: c

Objective

Looking for a Cool Job in a fast-paced environment with a dynamic team representing the industry leader in HVAC equipment? As the Rapid Regional Support Associate, you will travel to branches within a region/area to complete specific assignments and/or provide general branch support (counter and warehouse). You will be responsible for providing excellent sales and service, assist in supervising and training other Counter and/or Warehouse Associates as well as assist management with daily operations. The ultimate goal of this role is to provide strong customer service and general support to our branches and customers.