RAN Wireless SME

NextGen | GTA: A Kelly Telecom Company; Plano (TX); On-site; USD 140,000 - 210,000; Full time

Job summary

NextGen | GTA: A Kelly Telecom Company is seeking an experienced RAN Wireless SME in Plano, TX to support 4G/5G products, system engineering, network performance, and customer engagements. The role emphasizes RAN architecture, call processing, and feature requirements, with hands-on LTE/5G know-how and strong problem solving.

Responsibilities include translating customer needs into technical solutions, coordinating with sales, engineering, and global teams, and driving successful product

Qualifications

• Minimum 12+ years of experience in wireless/RAN engineering.
• Bachelor’s degree in electrical engineering, Computer Science, or related field. Advanced degree is a plus.
• Strong knowledge of 4G LTE and 5G NR air interface, call processing, and RAN architecture.
• Strong understanding of 4G/5G wireless network architecture and 3GPP systems.
• Experience with system engineering activities including requirements analysis, feature identification, and performance analysis.
• Experience with 4G/5G wireless call protocols and call-flow analysis.
• Experience with chipsets IODT testing in lab and field environments.
• Understanding of 3GPP Release 15/16 technologies and activities.

Responsibilities

• Develop product, feature, and system requirements for wireless solutions.
• Analyze customer requirements and translate them into detailed system requirements.
• Define and document feature requirements for development teams.
• Support detailed design activities and communicate technical requirements to engineering teams.
• Perform product and feature performance analysis.
• Evaluate new product and software releases.
• Perform detailed analysis of 4G/5G wireless call protocols and call flows.
• Analyze and troubleshoot complex RAN issues identified during lab and field testing.
• Support chipset IODT testing and interoperability issues.
• Support introduction of new wireless technologies and virtualized networks.
• Perform RAN performance analysis and identify optimization opportunities.
• Develop technical and commercial solutions aligned with customer requirements.
• Conduct technical deep-dive sessions with carrier customers.
• Educate customers on new wireless products, features, and services.
• Translate complex technical design considerations between sales teams and carrier networks.
• Ensure customer commitments are delivered per project plans.
• Support rollouts and deployments of new products and software.
• Collaborate with engineering, support, logistics, field, and cross-functional teams.
• Travel periodically as required.

Skills

RAN architecture

LTE/5G knowledge

Call processing

System engineering

Performance analysis

Troubleshooting

Chipset IODT testing

3GPP Release 15/16

XCal

QXDM

Wireshark

Hardware/software architecture

Pre-sales engagement

Education

Bachelor's degree in electrical engineering, Computer Science, or related field

Tools

XCAL

QXDM

Wireshark

Job description

Hiring for RAN Wireless SME in Plano, TX — Onsite

Travel: Sporadic travel may be required

Job Summary

Our client is seeking an experienced RAN Wireless SME to support advanced 4G/5G wireless products, system engineering, network performance, customer technical engagements, and new technology introduction.

This role will focus on RAN architecture, wireless call processing, system and feature requirements, performance analysis, troubleshooting, and customer solution development. The ideal candidate will have strong hands‑on knowledge of LTE/5G technologies and the ability to translate complex customer requirements into technical solutions.

The successful candidate will work closely with customers, sales, engineering, support organizations, and global headquarters teams to drive successful product development, testing, deployment, and rollout activities.

Required Skills & Experience

• Minimum 12+ years of experience in wireless/RAN engineering.
• Bachelor’s degree in electrical engineering, Computer Science, or related field. Advanced degree is a plus.
• Strong knowledge of 4G LTE and 5G NR air interface, call processing, and RAN architecture.
• Strong understanding of 4G/5G wireless network architecture and 3GPP systems.
• Strong knowledge of:
• PHY
• MAC
• RLC
• RRC
• PDCP
• Experience with system engineering activities, including:
• Customer requirements analysis
• Feature requirements identification
• Parameter optimization
• Performance analysis
• Troubleshooting
• Strong understanding of 5G technologies, including:
• Massive MIMO
• Hybrid Beamforming
• New Waveforms
• LTE-NR Interworking and Coexistence
• 5G Numerologies
• Experience with 4G/5G wireless call protocols and call‑flow analysis.
• Experience troubleshooting complex issues identified during chipset IODT testing in lab and field environments.
• Understanding of 3GPP Release 15/16 technologies and activities.
• Experience with wireless test and troubleshooting tools such as:
• XCAL
• QXDM
• Wireshark
• Understanding of hardware and software architecture.
• Experience with software development is beneficial.
• Strong analytical, troubleshooting, and problem‑solving skills.

Desired Skills & Experience

• Experience with RAN products and wireless solutions.
• Experience working with major carrier networks.
• Experience with virtualized RAN/network technologies.
• Experience supporting new product and software releases.
• Experience with feature performance evaluation and optimization.
• Experience with customer‑facing technical engagements.
• Experience supporting pre‑sales engineering and solution development.
• Experience working with global engineering and headquarters organizations.
• Strong understanding of wireless product development and deployment processes.

Key Responsibilities

• Develop product, feature, and system requirements for wireless solutions.
• Analyze customer requirements and translate them into detailed system requirements.
• Define and document feature requirements for development teams.
• Support detailed design activities and communicate technical requirements to engineering teams.
• Perform product and feature performance analysis.
• Evaluate new product and software releases.
• Perform detailed analysis of 4G/5G wireless call protocols and call flows.
• Analyze and troubleshoot complex RAN issues identified during lab and field testing.
• Support chipset IODT testing and investigate interoperability and performance issues.
• Support the introduction of new wireless technologies and virtualized networks.
• Perform RAN performance analysis and identify optimization opportunities.
• Develop technical and commercial solutions aligned with customer requirements.
• Conduct technical deep-dive sessions with carrier customers.
• Educate customers on new wireless products, features, and services.
• Translate complex technical design considerations between sales teams and carrier network organizations.
• Ensure customer technical commitments are delivered according to project plans.
• Support new product and software rollouts and deployments.
• Collaborate with engineering, support, logistics, field, and cross‑functional organizations.
• Travel periodically based on customer and project requirements.

Technical Breakdown

• 25% — 4G/5G RAN Architecture & Wireless Technology
• 20% — Call Protocol Analysis & Troubleshooting
• 15% — System & Feature Requirements Engineering
• 15% — Product/Feature Performance Analysis
• 10% — Customer Technical Engagement & Pre‑Sales
• 10% — IODT, Testing & New Product Introduction
• 5% — Cross‑Functional Collaboration & Documentation

Daily Responsibilities

• 30% — RAN system engineering, requirements analysis, and technical design
• 20% — 4G/5G call‑flow analysis and troubleshooting
• 15% — Product and feature performance analysis
• 15% — Customer technical discussions and deep-dive sessions
• 10% — Testing, IODT, and software release evaluation
• 5% — Pre‑sales and technical solution development
• 5% — Cross-functional coordination and documentation

Customer & Technical Leadership

• Serve as a Subject Matter Expert for complex RAN and wireless solutions.
• Drive technical solutions through complex customer and organizational environments.
• Communicate effectively with customers, sales teams, engineering organizations, and global HQ partners.
• Translate complex technical concepts into clear customer‑facing solutions.
• Support customer education on new products, services, and technologies.
• Provide technical leadership during product introductions, testing, and deployment.
• Build strong relationships with carrier network organizations and internal stakeholders.

What You’ll Bring

The successful candidate will combine deep LTE/5G RF engineering expertise with extensive hands‑on experience in wireless network optimization and performance management. You should be comfortable independently analyzing complex network performance data, identifying root causes, implementing optimization changes, and validating measurable improvements.

You’ll be expected to take ownership of sites throughout the complete lifecycle— from integration and optimization through acceptance and final closeout—while collaborating effectively with field, integration, OSS, performance, and engineering teams. A strong understanding of wireless network standards and acceptance requirements, combined with practical troubleshooting and optimization skills, will be critical to success in this role.

We are Connectors. We thrive on ‘quality over quantity’ and put the work into building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!

We are Collaborators. You’ll be working with a wholly owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion‑dollar publicly traded company that has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.

We give 24/7 Support. We are in this together. We provide around‑the‑clock availability, competitive employee benefits, and continuously check in to make sure things are going smoothly.