Ramp-up Account Manager (Italian Speaker)

Remote; San Francisco (CA); À distance; USD 67 000 - 100 000; Plein temps

Avantages offerts par ce poste

Stock Options Program

Work & Swim Program

Résumé du poste

Finom is seeking a RAM to own a book of European SME accounts, proactively expanding wallet share and building strong client relationships.

You will focus on rapid product adoption, manage churn risk, and work cross-functionally with onboarding, product and support to deliver on revenue goals.

Fluent English and native Italian, plus 2+ years in fintech or B2B SaaS, are essential as you engage customers across Europe and beyond.

Qualifications

• 2+ years of account management experience in fintech or B2B SaaS.
• At least 1 year of outbound or business development experience.
• Strong revenue-oriented mindset with ability to identify upsell opportunities.
• Data-driven approach to usage signals and portfolio trends.
• Excellent communication for QBRs and stakeholder management.

Responsabilités

• Own a portfolio of high-value SME clients across European markets and drive sustainable revenue growth from it.
• Proactively engage your book through outreach and check-ins, rather than just reacting to inbound requests.
• Identify and execute upsell and cross-sell opportunities across Finom’s product suite (plans, card spend, invoicing, credit).
• Build genuine relationships with decision-makers and be the person they call when something needs sorting.
• Use account data, usage signals and portfolio trends to inform your outreach priorities and commercial conversations.
• Monitor account health signals and step in early on at‑risk accounts before churn becomes likely.
• Maintain a clean pipeline and activity tracking in Salesforce – no black holes.
• Use Modjo, our AI call intelligence tool, to sharpen your performance and share learnings with the team.
• Work closely with onboarding, product and support to make sure clients get what was promised.

Connaissances

Fluent English

Italian (Native)

Account management

Outbound / business development

Commercial focus on revenue

Data-driven decisions

Strong communication

Outils

Salesforce

Google Workspace

Slack

Modjo

Description du poste

About Finom

Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.

We recently closed a €115 million Series C equity round (around $133 million), bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst, a long-term backer since 2021 known for supporting companies like Airbnb, HubSpot, KAYAK, and Stripe.

Finom's platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, aiming to simplify financial management for entrepreneurs. We're actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain.

At Finom, we’re not just redefining the entrepreneurial experience — we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.

Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business.

About the Role

As a RAM, you’ll own a book of accounts across European markets. This isn’t a passive renewal role. We want someone who treats their portfolio like a sales territory: proactively growing wallet share, spotting upsell and cross-sell moments, and building the kind of client relationships that make churn a non-starter. This role looks after customers for their first 90 days after activation (first subscription paid). Your main objective is to drive quick, thorough product adoption, with a focus on revenue and turning new customers into High Value Clients (HVCs).

Day to day, you’ll explore clients’ businesses and needs in depth, then position our products to address the opportunities you uncover.

You’ll be measured on what matters: expansion revenue, ARPA growth and voluntary churn. If you’re the type who reads their book every Monday morning and spots the opportunity before the client asks, this is your seat.

What you'll be doing

• Own a portfolio of high-value SME clients across European markets and drive sustainable revenue growth from it.

• Prioritise well: not all clients deliver the same value, so qualify quickly and accurately, then prioritise accordingly.

• Proactively engage your book through outreach and check-ins, rather than just reacting to inbound requests.

• Identify and execute upsell and cross-sell opportunities across Finom’s product suite (plans, card spend, invoicing, credit).

• Build genuine relationships with decision-makers and be the person they call when something needs sorting.

• Use account data, usage signals and portfolio trends to inform your outreach priorities and commercial conversations. Gut feel is a start, but data is what makes it repeatable.

• Monitor account health signals and step in early on at‑risk accounts before churn becomes likely.

• Maintain a clean pipeline and activity tracking in Salesforce – no black holes.

• Use Modjo, our AI call intelligence tool, to sharpen your performance and share learnings with the team.

• Work closely with onboarding, product and support to make sure clients get what was promised.

What we're looking for

• Languages: fluent English, plus Italian at Native Level

• At least 2 years of account management experience in fintech or B2B SaaS.

• At least 1 year of outbound or business development experience: you know how to open a conversation and create urgency without being pushy.

• Hungry: you want to win, and you push for results without being chased.

• Commercially sharp: you think in terms of revenue per account, expansion potential and portfolio mix, not just satisfaction scores.

• Data-driven: you use data to make decisions, whether that’s spotting a usage drop before it becomes a churn risk or finding the right moment for a plan‑upgrade conversation.

• Comfortable in a fast‑moving scale‑up where the playbook is still being written in places.

• Confident communicator: you can run a QBR, push back when needed and escalation the right things.

• Proficient in Salesforce, Google Workspace and Slack. Experience with Modjo or a similar call tool is a bonus.

What You Will Get In Return

Make a genuine impact on the product

Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.

Work in the EU

Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.

Become a stock options holder

Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.

Receive unwavering support and care

Finom stands by you at every step, embodying our commitment to your well‑being and success reflected in our modern, friendly, and eco‑conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.

Work & Swim program

Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work‑life balance while enjoying breathtaking Mediterranean views.

Equal Opportunity Statement

At Finom, we’re an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.