Ramp-up Account Manager (German Speaker)

Remote; San Francisco (CA); Remoto; USD 67.000 - 123.000; Tempo pieno

Vantaggi offerti da questo lavoro

Stock options

Remote work across Europe

Work & Swim program

Descrizione del lavoro

Finom is hiring a RAM to manage a European SME client portfolio, driving revenue growth through proactive outreach and strategic account management. You’ll grow wallet share, spot upsell opportunities and build deep relationships with decision-makers.

You will focus on product adoption within 90 days of activation, using data signals to inform expansions and reduce churn, while collaborating with onboarding and support teams to deliver on commitments.

Competenze

• 2+ years of account management experience in fintech or B2B SaaS.
• 1+ year of outbound or business development experience.

Mansioni

• Own a portfolio of high-value SME clients across European markets and drive sustainable revenue growth.
• Qualify quickly and prioritize accounts to maximize value.
• Proactively engage your book through outreach and check-ins, not just inbound requests.
• Identify and execute upsell and cross-sell opportunities across Finom’s product suite.
• Build relationships with decision-makers and be the go-to contact for issues.
• Use data and usage signals to inform outreach priorities and commercial conversations.
• Monitor account health signals and intervene early to prevent churn.
• Maintain a clean pipeline in Salesforce and track activity.
• Leverage Modjo to sharpen performance and share learnings.
• Collaborate with onboarding, product and support to deliver on promises.

Conoscenze

Account management

New business development

Sales aptitude

Data-driven

Communication

Remote collaboration

Strumenti

Salesforce

Google Workspace

Slack

Modjo

Descrizione del lavoro

About Finom

Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.

We recently closed a €115 million Series C equity round (around $133 million), bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst, a long-term backer since 2021 known for supporting companies like Airbnb, HubSpot, KAYAK, and Stripe.

Finom's platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, aiming to simplify financial management for entrepreneurs. We're actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain.

At Finom, we’re not just redefining the entrepreneurial experience — we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.

Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business.

About the Role

As a RAM, you’ll own a book of accounts across European markets. This isn’t a passive renewal role. We want someone who treats their portfolio like a sales territory: proactively growing wallet share, spotting upsell and cross-sell moments, and building the kind of client relationships that make churn a non-starter. This role looks after customers for their first 90 days after activation (first subscription paid). Your main objective is to drive quick, thorough product adoption, with a focus on revenue and turning new customers into High Value Clients (HVCs).

Day to day, you’ll explore clients’ businesses and needs in depth, then position our products to address the opportunities you uncover.

You’ll be measured on what matters: expansion revenue, ARPA growth and voluntary churn. If you’re the type who reads their book every Monday morning and spots the opportunity before the client asks, this is your seat.

What you'll be doing

• Own a portfolio of high-value SME clients across European markets and drive sustainable revenue growth from it.

• Prioritise well: not all clients deliver the same value, so qualify quickly and accurately, then prioritise accordingly.

• Proactively engage your book through outreach and check-ins, rather than just reacting to inbound requests.

• Identify and execute upsell and cross-sell opportunities across Finom’s product suite (plans, card spend, invoicing, credit).

• Build genuine relationships with decision-makers and be the person they call when something needs sorting.

• Use account data, usage signals and portfolio trends to inform your outreach priorities and commercial conversations. Gut feel is a start, but data is what makes it repeatable.

• Monitor account health signals and step in early on at-risk accounts before churn becomes likely.

• Maintain a clean pipeline and activity tracking in Salesforce – no black holes.

• Use Modjo, our AI call intelligence tool, to sharpen your performance and share learnings with the team.

• Work closely with onboarding, product and support to make sure clients get what was promised.

What we're looking for

• Languages: fluent English, plus German at Native Level

• At least 2 years of account management experience in fintech or B2B SaaS.

• At least 1 year of outbound or business development experience: you know how to open a conversation and create urgency without being pushy.

• Hungry: you want to win, and you push for results without being chased.

• Commercially sharp: you think in terms of revenue per account, expansion potential and portfolio mix, not just satisfaction scores.

• Data-driven: you use data to make decisions, whether that’s spotting a usage drop before it becomes a churn risk or finding the right moment for a plan-upgrade conversation.

• Comfortable in a fast-moving scale-up where the playbook is still being written in places.

• Confident communicator: you can run a QBR, push back when needed and elevate the right things.

• Proficient in Salesforce, Google Workspace and Slack. Experience with Modjo or a similar call tool is a bonus.

What You Will Get In Return

Make a genuine impact on the product

Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.

Work in the EU

Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.

Become a stock options holder

Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.

Receive unwavering support and care

Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.

Work & Swim program

Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.

Equal Opportunity Statement

At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.