Ramp Supervisor Full Time AM/PM-Wyndham Grand Orlando

AAA Parking; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

AAA Parking is seeking a Ramp Supervisor to oversee daily valet operations and act as Manager-on-Duty when the Operations Manager is away. You will guide a valet team, ensure safe vehicle handling, and monitor daily staffing and performance.

The role requires a high school diploma or GED, at least six months of related experience, and a valid driver’s license with MVR screening if required. You will be responsible for safety, accuracy, and guest satisfaction in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Minimum six months related experience or training, or equivalent combination of education and experience.
• Must be 18 years of age and have a valid driver’s license; MVR screening may apply.

Responsibilities

• Greet guests courteously and ensure timely service.
• Assist customers in and out of vehicles and drive, park, and retrieve vehicles safely.
• Train and coach valet team; monitor staffing and performance.
• Maintain compliance with SOPs and ensure safety of vehicles and keys.
• Manage driveway and traffic flow; prepare shift closing paperwork.
• Communicate policies clearly to guests and hospital patients when applicable.

Skills

Guest service

Communication

Safety procedures

Vehicle operation

Team coaching

Education

High School Diploma or GED

Job description

The Ramp Supervisor assists the daily operation of the location, ensuring that valet operations are handled in accordance with company policies and procedures, and acts as Manager-on-Duty when the Operations Manager is off. The essential job functions are listed below but may include duties that are outside of these job functions, which are required to meet the needs of the organization.ESSENTIAL DUTIES AND RESPONSIBILITIES:Greet guests courteously.Ensure customers are receiving timely service.Assist customers in and out of their vehicle.Drive, park, and retrieve customer vehicles in a safe and professional manner.Assist with training and coaching an excellent valet team.Ensures that daily staffing needs are covered.Maintain full compliance to the standard operating procedures, while ensuring the safety and security of vehicles and keys at all times.Responsible for driveway and traffic activity.Responsible for shift closing paperwork.Implementing a successful staging plan for current traffic conditions to ensure maximum parking capacity.Quickly distinguish vehicle make and models; have a general knowledge of vehicle operations.Ensure work area, including parking lot and driveway are clean free of debris and obstruction.Assists the Operations Manager in monitoring valet employee productivity and providing constructive feedback. No direct Supervisory reports.Ability to read, analyze, and interpret documents such as safety rules and operating and procedural manuals.Ability to write reports and correspondence.Ability to speak effectively before customers or employees of the organization.Ability to define problems, collect data, establish facts, and draw valid conclusionsAbility to operate a standard and automatic transmission, if requiredHigh school diploma or general education degree (GED); and minimum six month related experience or training; or equivalent combination of education and experienceAbility to communicate valet information and policies in a manner easily understood by hospital patients and guestsAbility to act independently and make accurate decisionsEffective verbal and non-verbal communication skillsAbility to work in an environment that is not necessarily protected from weather and temperature changes with exposure to hot, cold, wet, humid or windy weather conditions for long periods of timeMust be able to lift, push, pull objects up to 50 pounds with reasonable accommodation and exhibit full range of motion, including standing, bending, stooping, kneeling, reaching, twisting, lifting, pushing, pulling, climbing, balancing, and crouchingAbility to stand continuously and perform job functions for a full shift.Must pass a pre-employment background check and drug testMust be 18 years of age and possess a valid driver’s license with a MVR criteria meeting company guidelines, if requiredBottom of Form