Ramp Supervisor Full-Time AM/PM-Four Seasons Orlando

AAA Parking; Golden Oak (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

AAA Parking is seeking a Ramp Supervisor to oversee the daily valet operations and act as Manager-on-Duty when the Operations Manager is unavailable. The role includes supervising the valet team, ensuring safety, and maintaining adherence to company policies and procedures at all times.

You will greet guests, assist with vehicle handling, monitor traffic flow, and supervise shift closing activities. A strong emphasis on teamwork, communication, and professional service is required.

Qualifications

• High school diploma or GED; six months related experience or training.
• Ability to lift up to 50 pounds and perform physical tasks.
• Valid driver's license if required.
• Excellent communication and customer service skills.

Responsibilities

• Greet guests courteously and ensure timely service.
• Assist customers in and out of vehicles.
• Drive, park, and retrieve vehicles safely and professionally.
• Assist with training and coaching valet team.
• Ensure daily staffing needs are covered.
• Maintain SOP compliance and safety of vehicles and keys.
• Responsible for driveway and traffic flow.
• Complete shift closing paperwork.
• Read, analyze, and interpret safety rules and manuals.
• Write reports and communicate with guests and employees.

Skills

Customer service

Team coaching

Safety compliance

Report writing

Communication

Education

High school diploma or GED

Job description

The Ramp Supervisor assists the daily operation of the location ensuring that valet operations are handled adhering to company policies and procedures, and acts as Manager-on-Duty when Operations Manager is off. The essential job functions are listed below but may include duties which are outside of these job functions which are required to meet the needs of the organization.ESSENTIAL DUTIES AND RESPONSIBILITIES:Greet guests courteously.Ensure customers are receiving timely service.Assist customers in and out of their vehicle.Drive, park, and retrieve customer vehicles in a safe and professional manner.Assist with training and coaching an excellent valet team.Ensures that daily staffing needs are covered.Maintain full compliance to the standard operating procedures, while ensuring the safety and security of vehicles and keys at all times.Responsible for driveway and traffic activity.Responsible for shift closing paperwork.Implementing a successful staging plan for current traffic conditions to ensure maximum parking capacity.Quickly distinguish vehicle make and models; have a general knowledge of vehicle operations.Ensure work area, including parking lot and driveway are clean free of debris and obstruction.Assists the Operations Manager in monitoring valet employee productivity and providing constructive feedback. No direct Supervisory reports.Ability to read, analyze, and interpret documents such as safety rules, operating and procedural manuals.Ability to write reports and correspondence.Ability to speak effectively before customers or employees of the organization.Ability to define problems, collect data, establish facts, and draw valid conclusionsAbility to operate a standard and automatic transmission, if requiredHigh school diploma or general education degree (GED); and minimum six month related experience or training; or equivalent combination of education and experienceAbility to communicate valet information and policies in a manner easily understood by hospital patients and guestsAbility to act independently and make accurate decisionsEffective verbal and non-verbal communication skillsAbility to work in an environment that is not necessarily protected from weather and temperature changes with exposure to hot, cold, wet, humid or windy weather conditions for long periods of timeMust be able to lift, push, and pull objects up to 50 pounds with reasonable accommodation and exhibit a full range of motion, including standing, bending, stooping, kneeling, reaching, twisting, lifting, pushing, pulling, climbing, balancing, and crouchingAbility to stand continuously and perform job functions for a full shift.Must pass a pre-employment background check and drug testMust be 18 years of age and possess a valid driver’s license with a MVR criteria meeting company guidelines, if required