Ramp Supervisor

UAS International Trip Support; Houston (TX); Sur place; USD 65 000 - 90 000; Plein temps

Résumé du poste

UAS International Trip Support is seeking a Ramp Supervisor to oversee all ground-handling activities for aircraft arrivals, turnarounds, and departures. You will serve as the on-site UAS representative on the ramp, coordinating fueling, catering, cleaning, and passenger/crew movements with FBOs, airport authorities, and service providers.

You will ensure safety, regulatory compliance, and timely service delivery while communicating with flight crews for requirements and changes.

Qualifications

• Minimum 5 years of ramp or ground-handling experience.
• Strong knowledge of airport ramp procedures and safety.
• Excellent communication with crew, handlers, and airport authorities.
• Able to work in fast-paced environments and manage multiple tasks.
• Physically capable of ramp duties (walking, standing, equipment checks).
• Flexible to work shifts, nights, weekends, and irregular hours.
• Willingness for frequent travel.
• Strong problem-solving and quick decision-making.

Responsabilités

• Meet aircraft upon arrival and act as the primary UAS representative on the ramp.
• Coordinate all ground-handling services including fueling, catering, cleaning, water/lavatory, passenger/crew movements, and baggage handling.
• Liaise with FBOs/handlers, airport operations, customs/immigration, security, and other service providers to ensure timely and accurate delivery of services.
• Communicate directly with flight crew to confirm service requirements, turnaround plans, and last-minute changes.
• Monitor ramp activities to ensure compliance with airport safety rules and UAS standards.
• Provide real-time operational updates to the UAS Operations Control Center.
• Identify and resolve on-site issues promptly to prevent delays or service disruptions.
• Complete and submit post-flight documentation, including Quality Service Reports (QSR) and service verification.
• Maintain accurate records of vendor performance and service delivery.

Connaissances

Ramp operations

Airport safety

Stakeholder coordination

Crew communication

Fast-paced work

Shift flexibility

Problem solving

Documentation

Description du poste

The Ramp Supervisor is responsible for overseeing and coordinating all ground‑handling activities during aircraft arrivals, turnarounds, and departures. Serving as the on‑site representative for UAS, this role ensures that all services are delivered safely, efficiently, and in compliance with airport regulations and company standards. The Ramp Supervisor does not perform marshalling; instead, they liaise with flight crew, FBO/handlers, airport authorities, fueling providers, catering companies, and other stakeholders to ensure seamless operations.

Key Responsibilities

• Meet aircraft upon arrival and act as the primary UAS representative on the ramp.
• Coordinate all ground‑handling services including fueling, catering, cleaning, water/lavatory, passenger/crew movements, and baggage handling.
• Liaise with FBOs/handlers, airport operations, customs/immigration, security, and other service providers to ensure timely and accurate delivery of services.
• Communicate directly with flight crew to confirm service requirements, turnaround plans, and last‑minute changes.
• Monitor ramp activities to ensure compliance with airport safety rules and UAS standards.
• Provide real‑time operational updates to the UAS Operations Control Center.
• Identify and resolve on‑site issues promptly to prevent delays or service disruptions.
• Complete and submit post‑flight documentation, including Quality Service Reports (QSR) and service verification.
• Maintain accurate records of vendor performance and service delivery.

Qualifications

• Minimum 5 years of experience in ramp or ground‑handling operations.
• Strong understanding of airport ramp procedures, safety protocols, and aircraft servicing.
• Excellent communication skills with crew, handlers, and airport authorities.
• Ability to work in fast‑paced environments and manage multiple operational tasks.
• Physically able to perform ramp duties (walking, standing, equipment checks).
• Flexible to work shifts, nights, weekends, and irregular hours, with frequent travel as required
• Strong problem‑solving skills and ability to make quick operational decisions.
• Operational Coordination: Ability to manage multiple service providers and ensure timely delivery of all ramp services.
• Communication: Clear and professional interaction with crew and all ramp stakeholders.
• Customer Service: Strong commitment to delivering high‑quality service and representing UAS professionally.
• Situational Awareness: Ability to anticipate operational needs and act proactively.
• Time Management: Efficient coordination to meet tight turnaround schedules.
• Problem Solving: Quick and effective resolution of operational challenges.