Ramp Supervisor

Piedmont Airlines, Inc.; California (MO); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on AA network

Medical benefits

Job summary

Piedmont Airlines, Inc. is seeking a Ramp Supervisor for the Ground Handling Department. You will oversee training, coordinate schedules, and provide hands‑on guidance to the training team while ensuring on‑time performance and high‑quality customer service.

Ideal candidates will have strong organizational skills, the ability to defuse conflicts, and proficiency with Microsoft Office. The role reports to the General Manager and requires flexibility across shifts, including weekends and nights.

Qualifications

• Outstanding organizational skills and ability to multi‑task.
• Ability to work independently and meet deadlines.
• Ability to work with all levels of management and support staff.
• Able to defuse conflicts among team members.
• Familiarity with Microsoft Office Suite.
• Flexible work schedule.

Responsibilities

• Provide oversight and direct on‑the‑job training for new hires and recurrent training for existing employees in all ramp functions.
• Conduct briefing and distribution of training material/checklists to mentors.
• Create and coordinate schedules.
• Provide hands‑on assistance to the Training Department and give feedback to managers.
• Approve employees for release to duty after training completion.
• Coach staff and provide career development.
• Correct non‑compliant behavior and administer disciplinary actions as required.
• Ensure adherence to corporate culture, policies and goals.
• Manage a staff of employees with varied duties.
• Prepare daily/weekly/monthly reports and administrative duties.
• Maximize station performance by adapting to operational changes and solving issues.
• Supervise and monitor staff to ensure on‑time performance and service quality.

Skills

Outstanding organizational skills

Multi-tasking

Independent work

Conflict defusion

Microsoft Office

Education

Bachelor’s Degree in Aviation or Business or related field

Tools

QIK

Sabre

Microsoft Office Suite

Job description

We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Ramp Supervisor in our Ground Handling Department. The primary responsibility of the position is to manage the operational activities of the department in accordance with established policies and procedures. The Ramp Supervisor also conducts briefs, distributes training materials/checklists to mentors, creates schedules, and provides hands‑on assistance to the training department. The successful candidate will have outstanding organizational skills, be able to defuse conflicts among team members, and be familiar with Microsoft Office Suite. This position will report to the General Manager.

Essential Duties

• Provide oversight and direct on‑the‑job training for new hires and recurrent training for existing employees in all ramp functions
• Conduct briefing and distribution of training material/checklists to mentors
• Create and coordinate schedules
• Provide hands‑on assistance to the Training Department along with feedback to direct managers
• Approve employees for release to duty after completion of training programs
• Coach and provide career development to the staff
• Correct non‑compliant behavior and impose disciplinary action as required
• Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines
• Manage a staff of employees with varied duties
• Administrative duties, including daily/weekly/monthly reports
• Maximize operational performance for the station by adjusting to changes in operational conditions and proactively solving problems
• Supervise, direct, and monitor personnel in the completion of their duties and adjust, as necessary, to ensure on‑time performance and quality customer service
• Provide support when employee absence affects the operation

Job Qualifications and Competencies

• Outstanding organizational skills and ability to multi‑task
• Ability to work independently, set and meet own deadlines
• Ability to work well with all levels of management and support staff
• Able to defuse conflicts among team members
• Familiarity with Microsoft Office Suite
• Ability to work a flexible schedule

Preferred Qualifications

• Previous airline management experience
• Current Piedmont employee with a minimum six months of service
• Knowledge of basic airport procedures and fundamental job requirements for gate and ramp agents
• Extensive knowledge of QIK, Sabre
• Bachelor’s Degree in Aviation, Business, or related field

Work Environment

• Use of computers and other office equipment
• Airport ramp environment, subject to varied weather conditions and elevated noise levels
• All shifts including weekends, nights, holidays and/or irregular shifts

Physical Requirements

• Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
• Handle objects up to 70 pounds
• Assist passengers with disabilities, including, but not limited to, pushing wheelchairs

Benefits

• Paid training
• Holiday pay
• 401(k)
• Vacation
• Family travel on the American Airlines network
• Medical and dental available

Starting Rate: $20.65/Hourly - 22.43/Hourly (Based on locale and experience)

Employment is contingent upon a valid driver’s license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.

Job Application Deadline: September 11, 2026

Our team is a diverse group of people, all with a passion for aviation. We strive for excellence, and recognize that everyone – no matter which job title they hold – is responsible for our success. We celebrate our accomplishments together and learn from our mistakes. We hold each other accountable. We work as a team. We care for each other. We are Piedmont.