Ramp Supervisor

Piedmont Airlines; Boston (MA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on American Airlines

Medical and dental

Job summary

Piedmont Airlines is seeking a Ramp Supervisor in the Ground Handling Department to oversee operations, training, and staff performance at the Boston hub. The role emphasizes hands-on training, scheduling, and ensuring safe, on-time ramp activity in a fast-paced environment.

The ideal candidate will have strong organizational skills, the ability to defuse conflicts, and familiarity with Microsoft Office. This salaried position reports to the General Manager and requires flexibility for various

Qualifications

• Strong organizational and multitasking abilities are essential.
• Proven ability to work independently and meet deadlines.
• Experience collaborating with management and support staff is preferred.
• Able to defuse conflicts among team members and maintain a positive environment.
• Proficient in Microsoft Office Suite (Outlook, Excel, Word).
• Willingness to work a flexible schedule, including nonstandard shifts.

Responsibilities

• Oversee on-the-job training for ramp staff and coordinate training materials.
• Conduct briefs and distribute checklists to mentors and trainees.
• Create and manage staff schedules and deploy resources as needed.
• Provide hands-on support to the Training Department and offer feedback to managers.
• Approve release to duty after training completion and guide career development.
• Maintain compliance with corporate policies and drive standard work practices.
• Monitor performance to ensure on-time operations and service quality.
• Support operations during staff absences and adapt to changing conditions.

Skills

Organization

Multitasking

Independence

Stakeholder communication

Conflict resolution

MS Office

Flexible schedule

Education

Bachelor's in Aviation/Business

Tools

QIK

Sabre

Job description

We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.

At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Ramp Supervisor in our Ground Handling Department. The primary responsibility of the position is to manage the operational activities of the department in accordance with established policies and procedures. The Ramp Supervisor also conducts briefs, distributes training materials/checklists to mentors, creates schedules, and provides hands‑on assistance to the training department. The successful candidate will have outstanding organizational skills, be able to defuse conflicts among team members, and be familiar with Microsoft Office Suite. This position will report to the General Manager.

Essential Duties

• Provide oversight and direct on‑the‑job training for new hires and recurrent training for existing employees in all ramp functions
• Conduct briefing and distribution of training material/checklists to mentors
• Create and coordinate schedules
• Provide hands‑on assistance to the Training Department along with feedback to direct managers
• Approve employees for release to duty after completion of training programs
• Coach and provide career development to the staff
• Correct non‑compliant behavior and impose disciplinary action as required
• Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines
• Manage a staff of employees with varied duties
• Administrative duties, including daily/weekly/monthly reports
• Maximize operational performance for the station by adjusting to changes in operational conditions and proactively solving problems
• Supervise, direct, and monitor personnel in the completion of their duties and adjust, as necessary, to ensure on‑time performance and quality customer service
• Provide support when employee absence affects the operation

Job Qualifications And Competencies

• Outstanding organizational skills and ability to multi‑task
• Ability to work independently, set and meet own deadlines
• Ability to work well with all levels of management and support staff
• Able to defuse conflicts among team members
• Familiarity with Microsoft Office Suite
• Ability to work a flexible schedule

Preferred Qualifications

• Previous airline management experience
• Current Piedmont employee with a minimum six months of service
• Knowledge of basic airport procedures and fundamental job requirements for gate and ramp agents
• Extensive knowledge of QIK, Sabre
• Bachelor’s Degree in Aviation, Business, or related field

Work Environment

• Use of computers and other office equipment
• Airport ramp environment, subject to varied weather conditions and elevated noise levels
• All shifts including weekends, nights, holidays and/or irregular shifts

Physical Requirements

• Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
• Handle objects up to 70 pounds
• Assist passengers with disabilities, including, but not limited to, pushing wheelchairs

The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.

Employment is contingent upon a valid driver’s license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.

Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.

Starting Rate

$20.50/Hourly

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.

Job Application Deadline

September 2, 2026

Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position.