Ramp Services & Passenger Ops Supervisor

WFS Express, Inc.; Atlanta (GA); On-site; USD 60,000 - 85,000; Full time

Job summary

WFS Express, Inc. is hiring for Supervisor Ramp Services in ATL to manage ramp and passenger service activities, ensuring safety, security, quality and timely operations at the airport.

The role requires a demonstrated ability to supervise crews, coordinate with multiple departments, and enforce company standards and TSA compliance. Applicants should have an AA or equivalent and be able to work weekends, holidays, and variable shifts.

Qualifications

• Associate's degree (A. A.) or equivalent from two-year college or technical school; six months to one-year related experience and/or training; or equivalent combination of education and experience.
• Ability to read, write, speak, and understand the English language.

Responsibilities

• Perform all aspects of airport operations, including ticketing transactions, baggage check-in, issuing boarding passes, and dispatching flights in a safe and timely manner.
• May also be responsible for baggage service functions of filing loss, damage, and pilferage claims.
• Offers efficient and professional customer service and resolves passenger problems as required.
• Coordinates with all departments to ensure operational needs are met, including catering, fueling, and maintenance companies.
• Acts as company representative when assigned.
• Reports to work on a regular and timely basis.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, percent and interpret bar graphs.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Skills

English language proficiency

Customer service

Education

Associate's degree

Job description

WFS Express, Inc. is hiring for Supervisor Ramp Services in ATL to manage ramp and passenger service activities, ensuring safety, security, quality and timely operations at the airport.

The role requires a demonstrated ability to supervise crews, coordinate with multiple departments, and enforce company standards and TSA compliance. Applicants should have an AA or equivalent and be able to work weekends, holidays, and variable shifts.