Ramp Service Agent DTW

Trego-Dugan Aviation Inc; Detroit (MI); On-site; USD 16,531 - 22,041; Full time

Job summary

Trego-Dugan Aviation Inc. is seeking a Ramp Service Agent to support flight operations at Detroit. You will load and unload baggage, marshal aircraft, and use ground service equipment while meeting flights and assisting customers with special needs when required.

The role requires flexibility for nights, weekends, and holidays, with safety and communication as priorities. Training is provided; 18+ with a valid license and background check are needed.

Qualifications

• Education: High School diploma or equivalent.
• Experience: No experience necessary, will train.
• Knowledge: Basic computer skills.
• Must be at least 18 years old and have a valid driver’s license.
• Must pass a background check and pre-employment drug test.
• Must have authorization to work in the U.S. as defined in the Immigration Act of 1986.

Responsibilities

• Handle customer luggage, load and unload baggage on aircraft.
• Marshall and push back aircraft; operate ground service equipment (GSE).
• Meet arriving flights and service departing flights.
• Assist customers with special needs and co-workers as needed.
• Ensure ramp areas are safe, free of FOD, and equipment properly maintained.
• Communicate via two-way radio and follow safety regulations.
• Perform aircraft interior cleaning and lavatory service.

Skills

Basic computer skills

Education

High School diploma or equivalent

Job description

Must be able to work a flexible schedule including nights, weekends, and holidays. Hours will vary based upon flight schedules. Number of weekly hours may increase or decrease due to seasonal flight changes.

General Purpose Of Job

The Ramp Service Agent is responsible for the handling of customer luggage, including loading and unloading baggage on and off the aircraft, marshaling and pushing back aircraft, operating ground service equipment (GSE), meeting arriving flights and servicing departing flights, assisting customers with special needs, assisting customer service agents as needed, and any other assigned duties.

Essential Duties And Responsibilities

• Perform related duties as assigned or as the situation dictates, i.e., ramp, commissary and aircraft cleaning activities.
• Move luggage and comail of various weight and dimensions to and from aircraft and airport luggage receiving area.
• Load and unload baggage, luggage, and comail.
• Operate ground equipment, including tugs and belt loaders.
• Marshal aircraft to and from gates.
• Provide proper handling of baggage requiring special care.
• Service aircraft lavatories.
• Perform aircraft interior cleaning.
• Responsible for aircraft security searches and commissary security searches.
• Ensure ramp areas are safe and free of FOD and that all ground equipment is properly maintained.
• Follow safety regulations which include the proper use of ground equipment and wearing proper safety items.
• Able to communicate using a two-way radio.

Competency/Behavioral Requirements

• Be pleasant with others on the job and display a good-natured, cooperative attitude.
• Be reliable, responsible, and dependable, and fulfill obligations.
• Attention to Detail.
• Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations.
• Accept criticism and deal calmly and effectively with high stress situations, be open to change (positive or negative) and to considerable variety in the workplace.
• Willingness to take on responsibilities and challenges.
• Be sensitive to others' needs and feelings and be understanding and helpful on the job.
• Abide by TDA and Airline policies and procedures, guiding oneself with little or no supervision, and depending on oneself to get things done.

Physical Demands

Must be able to work in a high-pressure environment. Must be able to carry a 70-pound suitcase from the floor to 18 inches and carry 70-pound suitcase in front of you with both hands for up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.

Work Environment

Airport environment: Indoors and outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.

Other Requirements And Qualifications

• Education: High School diploma or equivalent.
• Experience: No experience necessary, will train.
• Knowledge: Basic computer skills.
• Must be at least 18 years old.
• Must have a valid driver’s license.
• Must pass a ten (10) year background check and pre-employment drug test.
• Must have authorization to work in the U.S. as defined in the Immigration Act of 1986.
• Attend and successfully complete required training.
• Read and write English.

MUST be able to work a flexible schedule including nights, weekends and holidays.