Ramp Lead

San Francisco Terminal Equipment Company, LLC; San Francisco (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Samsic is seeking a Ramp Lead Agent to oversee airport ramp operations, guiding aircraft to gates and coordinating ground support teams. The role emphasizes safety, regulatory compliance, and high-quality customer service in a fast-paced environment.

Responsibilities include supervising staff, conducting briefings, and ensuring adherence to all applicable regulations. The position requires the ability to perform physically demanding tasks and work in varying weather conditions, with availability

Qualifications

• Ability to work in a team environment.
• Experience as a Ramp Lead operating Ground Service Equipment.
• Strong organizational and multitasking skills.
• Effective verbal and written communication.
• Flexible to work evenings, weekends, and holidays.
• Eligible to obtain required credentials/clearances.
• Valid state driver's license and FAA/airport IDs or authorizations.
• Basic computer literacy preferred.

Responsibilities

• Follow safety and security instructions per regulations.
• Manage staff to deliver excellent customer service.
• Adhere to federal, state, airport, and company policies.
• Maintain good relations with customers and airport authorities.
• Lead daily shift briefings, attend meetings, and perform audits.
• Operate ground equipment and guide aircraft to gates as needed.
• Perform physical duties and work outdoors in various weather.

Skills

Teamwork

Ramp Lead experience

Ground Service Equipment ops

Organizational skills

Verbal and written comms

Flexible schedule

Credentials/clearances

Driver's license FAA/airport IDs

Basic computer literacy

Tools

Ground Service Equipment

Job description

Company Description

Samsic is a Brittany-based, family owned company whose original business is cleaning. Since 1986, we have constantly enriched our offering by developing a range of services dedicated to facilities and human resources. Today, present in 25 countries in Europe and beyond, we contribute to the performance of our 30,000 customers by offering them customized services, tailored to their specific needs. But our greatest assets are our 93,000 employees who work every day to support the well-being and comfort and develop the professional skills of millions of people. With revenue of €2.6 billion, Samsic is one of the leaders in business services in Europe.

Overview

Summary:As a Ramp Lead Agent, it is crucial to follow safety and security instructions based on internal and external regulations, including airline and regulatory requirements. This role involves providing water and lavatory services and requires full-time availability. Therefore, you should be open to working at any time.

Responsibilities

Job Duties:

• Follow all safety and security instructions, both internal and external (i.e., regulations from airlines).
• Manage your staff to provide excellent customer service.
• Maintain an understanding of and adhere to all applicable federal, state, airport, and company regulations, policies, and procedures.
• Build and maintain good relations with customers and airport authorities, report any irregularities, and take appropriate action.
• Participate and contribute to both internal and customer meetings, conduct daily shift briefings and safety meetings, and perform daily/weekly audits.
• Wear the required Personal Protective Equipment (PPE) appropriate for the job.
• As a ramp Lead Agent, you will guide airplanes to the gate, lift, load, unload, and transport passenger bags to/from aircraft, and drive and/or operate ground equipment, such as tow tractors, tow bars, belt loaders, container loaders, baggage tugs, and more.
• Must be physically able to perform the job's essential duties, including standing, lifting, bending, stooping, walking, crawling, pushing, and pulling for extended periods.
• Push, pull, lift, and load up to 70 pounds (32kg) regularly. Work outside in all types of weather and around jet machinery noises.
• Other duties as assigned.

Qualifications

Qualifications: NA

• You must be able to work effectively in a team environment.
• Knowledge and experience as a RAMP LEAD about the operation of Ground Service Equipment is required
• Strong organizational and multitasking skills are a must.
• Effective verbal and written communication skills are necessary.
• You should have a flexible work schedule and be able to work evenings, weekends, and holidays.
• You should be eligible to obtain the necessary credentials and clearances.
• You should possess/maintain a valid state driver's license and other FAA/Airport required identification/seals or authorizations.
• Basic computer literacy is preferred.