Ramp & Ground Ops Agent – Luxury Flight Concierge

handwerker; Scottsdale (AZ); On-site; USD 41,000 - 44,000; Full time

Benefits offered by this job

Overtime pay

Holiday pay

401(k) match up to 6%

General Dynamics Employee Discounts

Medical, dental & vision insurance

Paid time off

Annual merit increase

Bonus up to 5%

Tuition reimbursement

Job summary

Jet Aviation in Scottsdale, AZ seeks a Line and Ramp Agent to support aircraft, crews, and passengers with safety, precision and outstanding service. The role is on-site at the FBO location, collaborating with a team to ensure smooth flight operations.

You will perform ramp duties, assist with aircraft movements, and provide porter services while maintaining safety and quality standards amid a dynamic schedule.

Qualifications

• High School Diploma, GED, or equivalent education.
• A valid driver’s license and a strong sense of responsibility.
• Basic English communication skills (B1 level or above).
• A courteous, respectful attitude and a reliable work ethic.
• Preferably at least one year of mechanical experience.
• Direct line and ramp experience preferred but not required.
• Willingness to work flexible hours — rain or shine.
• Must be able to handle the demands of an active, on-the-move role.
• A strong eye for quality and a natural focus on customer service.
• The ability to stay cool, calm, and collected under pressure.
• Someone who takes pride in doing things right enjoys working outdoors.

Responsibilities

• Safely handling aircraft ground operations, including fueling, towing, marshalling, and ground support equipment.
• Delivering excellent customer service by assisting passengers and crews with luggage, transportation, and amenities.
• Maintaining facilities, equipment, and supplies to the highest standards of safety, quality, and cleanliness.
• Supporting a strong safety-first culture by following procedures and promptly reporting hazards or issues.
• Handle ramp operations while following top-tier safety and quality standards.
• Provide porter services — delivering luggage, cargo, and transporting crew and passengers.
• Assist with aircraft movements, including towing, pushback, marshalling, and disconnecting.
• Operate ground support equipment (GPU, water, lavatory services, etc.) with care and precision.
• Keep things stocked and spotless by assisting with catering items, ice, coffee, and cleaning duties.
• Support a strong safety-first culture by actively participating in safety and quality programs.
• Report any hazards, near misses, or unusual occurrences to keep operations smooth and safe.

Skills

High school diploma

Driver's license

Basic English (B1)

Customer service

Mechanical experience

Ramp experience

Education

High School Diploma

Job description

Jet Aviation in Scottsdale, AZ seeks a Line and Ramp Agent to support aircraft, crews, and passengers with safety, precision and outstanding service. The role is on-site at the FBO location, collaborating with a team to ensure smooth flight operations.

You will perform ramp duties, assist with aircraft movements, and provide porter services while maintaining safety and quality standards amid a dynamic schedule.