Ramp Duty Manager

Trego/Dugan Aviation; Pittsburgh (Allegheny County); On-site; USD 60,000 - 75,000; Full time

Job summary

Trego-Dugan Aviation in Pittsburgh, PA is seeking a Ramp Duty Manager to oversee Ramp/Ground Service operations, direct Ground Operations Agents, and ensure compliance with FAA/TSA rules and company procedures. You will coordinate with air carriers, TSA representatives, and station management to maintain safety, security, and service quality.

The ideal candidate has 2–5 years of ramp management or supervisory experience, strong leadership and communication skills, and the ability to work varied

Qualifications

• Two to five years of ramp service management or supervisory experience.
• Independent judgment and decision-making skills.
• Excellent interpersonal and written/oral communication.
• Airline ramp services experience.
• College degree or equivalent experience.
• English language fluency.

Responsibilities

• Plan and direct Ramp/Ground Service operations for contracted flights.
• Train and supervise Ground Operations Agents.
• Coordinate with air carriers and TSA per shift.
• Maintain training records and safety compliance.
• Handle billing, payments, and supplies as needed.

Skills

Policy interpretation

Report writing

Presentation skills

Analytical thinking

Instruction interpretation

Lifting 70 lbs

Equipment operation

Punctuality

Education

College degree or equivalent experience

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Ramp Duty Manager

Airlines PIT Full Time Laborer/Ramp Pittsburgh, PA, US

2 days ago Requisition ID: 3194

GENERAL PURPOSE OF JOB:

The work of the Ramp Duty Manager includes directing personnel within assigned functional areas which is Ramp Services; overseeing and advising on staffing requirements; monitoring discipline/corrective action by subordinates; ensuring customer satisfaction by daily feedback; acting as liaison between first level leadership (Leads) and upper management. Proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality, and employee relations meet or exceed standards. Maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation. Ensure that the required company audit requirements are undertaken to ensure continuity and compliance at all times. Read, understand and clarify the implementation of the site-specific security plan and ensure that all staff are issued with a relevant company ID and that they are required to display this identity badge. Ensure they administer practices in a fair and equitable manner, where all employees, customers, vendors and other third parties are treated with respect.

Required Skills:

• Abilitytoread,analyze,andinterpretTrego-DuganEmployeeHandbook,generalbusinessperiodicals,professional journals, technical procedures, or governmental regulations, airline policy and procedures manuals.
• Abilitytoread,analyze,andinterpretgeneralbusinessperiodicals,professionaljournals,technicalprocedures,or governmental regulations.
• Abilitytowritereports,businesscorrespondence,andproceduremanuals.
• Abilitytoeffectivelypresentinformationandrespondtoquestionsfromgroupsormanagers,clients,andcustomers.
• Abilitytodefineproblems,collectdata,establishfacts,anddrawvalidconclusions.
• Abilitytointerpretavarietyofinstructionsfurnishedinwritten,oral,diagram,orscheduleform.
• Abilitytolift70lbs.
• Abilitytooperateequipmentandholdnecessarylicensing(ifapplicable).
• Abilitytoperformspecificresponsibilitiesrelatedtoyourshift.
• Reportstoworkonaregularandtimelybasis.

REQUIRED EXPERIENCE

Twotofiveyearspreviousmanagement/specialistsupervisoryexperienceinrampserviceduties.Independentjudgment and decision makingskills required. Excellent interpersonal skills, written and oral communication skills. Familiarity with personal

computersoftwarehelpful.Airlinerampservicesexperience.Collegedegreeorequivalentexperience.Abilitytoread,write, fluentlyspeak and understand the English language.

ESSENTIALDUTIESAND RESPONSIBILITES:

• Plans,organizes,directs,andparticipatesinthe Ramp/Ground Serviceoperationsforbothcontractedcommercial flights and charter aircraft. Ramp operations include, security screening; baggage transfers to and from aircraft, aircraft deicing, aircraft cleaning, lavatory services, security searches and aircraft power unit hookups.
• DirectsandtrainsassignedGroundOperations Agents.Trainingincludes newemployeetrainingandon-goingin- service training, including monthly compliance and yearly safety training. Maintains required training records.
• Implementdepartmental policy asdirectedfor Ramp/Ground Serviceoperations.Advises the Lead Agents onpolicy issues, including making recommendations and decisions as appropriate and developing more efficient methods of operations as needed.
• Coordinates GroundOperation/Ramp Service activitieswithaircarrierpersonnel,stationmanagers,and representatives of the Transportation Security Administration (TSA) as required for assigned shift.
• Participates in the operation and training of various types of ground equipment, including, but not limited to, aircraft loading bridges, baggage tugs and carts, belt loaders, electric carts, lavatory carts, portable water carts, air starts, towbars andportable stairsinandaround aircraft.Ensuresgroundequipment ismaintained ingood workingorderat all times.
• Ensures compliance with current Federal Aviation Administration (FAA) and TSA security regulations, airlinecorporaterulesandregulations,directivesandprocedures.Implementsnecessarychangesinoperations asdirected. attends regular and as-needed meetings.
• Maintainsemergencychecklistsandsupplies.
• Preparesandsubmitsverbal andwrittenreportsrelatedtogroundserviceactivities and GroundOperation Agentsas required.
• Handlesotherbusiness-relatedresponsibilitiesinvolvingbilling,correcting/updatingpaymentdata, collecting payments, cash handling, ordering supplies and other similar duties.
• MUSTBEAVAILABLETO WORKVARIOUSSHIFTSINCLUDINGSWINGANDGRAVEYARDSHIFTSPLUSWEEKENDSANDHOLIDAYS

COMPETENCY/BEHAVIORAL REQUIREMENTS:

• DirectandparticipateintheworkofdailyGroundOperations/RampServiceactivities;
• Preparetimelywrittenandverbalreports,trainingdemonstrations,etc.;
• Followoralandwritteninstructions;
• Communicateeffectivelybothverballyandinwriting;
• Dealeffectivelyandcourteouslywithco-workersandcustomers;
• Exercisesound,independentjudgment;
• Analyzesituationsandproblemswitharesults-orientedfocus;
• Identifyandevaluatesolutions,andeffectivelyimplementdeterminedaction;
• Approachproblem-solvingcreativelyandwithateamorientation;
• Present an overall professional image;
• Performtheessentialfunctionsofthejobwithoutposingathreattothehealthandsafetyofothers;
• Modelandpromoteacceptanceandrespectfordifferencesamongemployees;
• Performeffectivelyasamemberoftheteam incarryingoutboththeTDAstatedmissionandphilosophy andthe TDA. client’s goals and objectives.
• Bepleasantwithothersonthejobanddisplayagood-natured,cooperativeattitude
• Bereliable,responsible,anddependable,andfulfillobligations.
• Attentionto Detail
• Maintaincomposure,keepemotionsincheck,control anger, andavoidaggressivebehavioreveninvery difficult situations
• Acceptcriticismanddealcalmly andeffectively with high stresssituationsbeopentochange(positiveornegative) and to considerable variety in the workplace
• Willingnesstotakeonresponsibilitiesandchallenges
• Besensitivetoothers'needsandfeelingsandbeunderstandingandhelpfulonthejob
• Developone'sownwaysofdoingthingsabidingbytoTDA/Airline’spoliciesandprocedures,guideoneselfwithlittle

ornosupervision,anddependononeselftogetthings done

• Bepersistentinthefaceofobstacles

PHYSICAL DEMANDS:

Mustbeabletocarry70-poundsuitcasefromthefloorcarry70-poundsuitcaseinfrontofyouwithboth hands for a distance; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time.Must have sufficient vision and ability to safely perform the essential functions of the position.

WORKENVIRONMENT:

Works both indoors and outdoors with exposure to extreme weather conditions as well asdust and pollen; subject to a variety of mechanical, electrical, chemical, toxic waste and other safety hazards associated with or working around aircraft, vehicles, equipment, fuel etc.; subject to constant and extreme noise, strong odors, fumes and poor lighting due to working at night; possible exposure to disease due to aircraft lavatory work.

OTHERREQUIREMENTSAND QUALIFICATIONS:

Education, Experience and Training:Requires 2-5 years of experience in the aviation industry. At least 6 months of the experience must be equivalent to an Airline Service Agent to include Ramp Services support. Must receive initial/ advanced Ramp Services training required by the individual airlines within probationary period. Knowledge:Thorough working knowledge of the types of aircraft used at the station. Thorough working knowledge of current FAA/TSAsecurity directives&theproceduresaffectingRampServices.

Licensing/Certification:Must possess a valid Driver’s License; mustobtain and maintain a current ComplaintResolutionOfficial(CRO)certificatewhenrequiredbyindividualairlinescompanies;aGroundSecurityCoordinator certificatewith certification for aircraft over 61 seats within the probationary period.

Miscellaneous Requirements: Must have a strong working knowledge of the Microsoft suite and proficient with computer. Must successfully pass a background investigation with a fingerprint-based criminal records check in accordance with Title 14, Code of Federal Regulations, Part 1542, and Airport Security, as required by the Transportation Security Administration. Must pass periodic random drug testing as required in 49 Code of Federal Regulations Part 40 for safety-sensitive employees. Must be able to work a variety of assigned shifts including evenings and weekends.