Ralph Lauren FT BA Support & Operations

Ralph Lauren; Tinton Falls (NJ); On-site; USD 38,000 - 54,000; Full time

Job summary

Ralph Lauren in Tinton Falls, NJ seeks a Full-Time Brand Ambassador to deliver a personalized shopping experience. You will engage clients, support store initiatives, and uphold RL brand standards.

Join a team-focused environment that values inclusivity, curiosity, and exceptional customer service, with opportunities for growth within the brand. You will use new technology and participate in community outreach, while maintaining productivity and adapting to flexible schedules, including weekends

Qualifications

• Retail experience in high-volume or high-profile environment.
• Strong verbal and written communication with customers and team members.
• Ability to lift up to 30 lbs and move around the sales floor.
• Flexible schedule including days, evenings, weekends, and travel as needed.
• Proven ability to build positive relationships with customers and coworkers.
• Time management and prioritization skills.

Responsibilities

• Understand and drive sales and store profitability.
• Support store initiatives and team training.
• Engage clients with creative approaches to reach a broader client base.
• Deliver a consistent customer experience aligned with RL brand standards.
• Participate in community outreach and client initiatives.
• Provide feedback to management on opportunities and category needs.
• Maintain store standards and productivity through effective execution.

Skills

Retail experience

Customer service

Communication skills

Flexible schedule

Team player

Job description

Position Overview

Full-Time Brand Ambassadors have a customer first mindset and are passionateabout providing a personalized andinspiring shoppingexperience that exceeds the customer's expectations. Success is achieved by being a team player who is curious, resourceful, and exemplifies inclusivity. Brand Ambassadors are the entry point for future Leadershiproles within Ralph Lauren, where youcan begin to write your Next GreatChapter.

Essential Duties & Responsibilities

• Understands and delivers sales and profit performance, understanding key tools and resources to drive selling
• Supports the store in the execution of company initiatives
• Supports and participates in team training to execute business results
• Creative in thinking of new way to engage clients and reach out to a wider client base
• Is the ideal representative of the customer experience expectations in store
• Delivers a consistent experience aligned to RL Brand expectations by supporting the company and store vision
• Engages in store client initiatives and community outreach
• Champion of RL core values
• Embraces RL "More ways to shop" and new technology
• Supports a collaborative environment with the customer at its core
• Engages in networking and sourcing talent
• Provides on going feedback to Management on successes and opportunities
• Strengthen customer connectivity with alternative paths to purchase by supporting alternative purchasing processes - Gladly, Click to Zoom, JRNI, Ship to Home.
• Broaden customer accessibility to product discovery - QR codes, digital catalogs, virtual stores.
• Maintains exceptional productivity standards through store execution
• Upholds all company policies and procedures
• Provides necessary feedback to Management on category opportunities or needs.
• Ensures sales floor and all store standards are met at all time.

Experience, Skills & Knowledge

• Retail experience or similar industry experience in a complex, high-volume or high-profile specialty environment preferred
• Ability to effectively communicate with customers and store personnel
• Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately
• Ability to operate the register, stand, move and walk for multiple hours
• Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
• Proven track record of success, including a demonstrated ability to build and maintain positive working relationships with customers, management and co-workers.
• Planning and prioritization/time management skills