Raleigh Studio IT Support Engineer - Onsite Production Tech

AGBO; Raleigh (NC); On-site; USD 65,000 - 85,000; Full time

Job summary

AGBO in Raleigh, NC, is seeking a Senior Support Technician to provide on-site IT support for video game production. This role involves managing technical support, deploying and troubleshooting systems, and ensuring security standards.

The ideal candidate will have 4-8 years of experience in IT support, preferably for a video game studio, and possess strong problem-solving skills.

The company values creative minds who are ready to shape the future of storytelling.

Qualifications

• Experience in IT support for a video game studio strongly preferred.
• Ability to perform preventive maintenance on systems.
• Experience with deployment and support of game development hardware.

Responsibilities

• Provide full technical support across the studio.
• Manage IT requests and escalate issues as needed.
• Deploy and troubleshoot hardware and software for production.

Skills

Self-motivation

Problem solving

Communication skills

IT governance

Network concepts

Education

4-8 years in IT support

Tools

Active Directory

JumpCloud

Ticketing systems

Perforce

GitHub

Job description

AGBO in Raleigh, NC, is seeking a Senior Support Technician to provide on-site IT support for video game production. This role involves managing technical support, deploying and troubleshooting systems, and ensuring security standards.

The ideal candidate will have 4-8 years of experience in IT support, preferably for a video game studio, and possess strong problem-solving skills.

The company values creative minds who are ready to shape the future of storytelling.