Railbike Guide

Revolution Rail Co.; New York (NY); On-site; USD 40,000 - 50,000; Full time

Job summary

A rail tour company in New York is looking for energetic Rail Bike Guides to lead outdoor tours. The ideal candidates will have strong communication skills, a love for nature, and the ability to work in various weather conditions. Key responsibilities include customer interaction, leading tours, and ensuring safety. A great attitude and strong work ethic are essential for success in this supportive team environment.

Qualifications

• Ability to team-lift rail bikes (180-220lbs) with assistance.
• Valid Driver's License preferred.
• Ability to speak in front of medium/large groups.

Responsibilities

• Check-in customers arriving for rail bike tours.
• Lead groups on rail bike tours and deliver safety briefings.
• Assist with daily station operations and maintain cleanliness.

Skills

Excellent people skills

Communication skills

Team player

Physical fitness

Customer service

Job description

Overview

Revolution Rail Co. is seeking dynamic & energetic people for our Rail Bike Guide position. Those who enjoy interacting with people and like working outdoors are the ideal candidate. They will work closely with our management team to provide guided rail bike tours, support the customer experience, and gather occasional content for social media.

Ideal Candidate

Ideal candidates will have experience in hospitality and outdoor excursions. The ability to learn new skills, a friendly and outgoing disposition and a strong work ethic are more important than previous experience. Guides who display initiative and ability to contribute will have the opportunity to develop and grow with a rapidly expanding national organization.

Responsibilities

• Assist with daily station operations: check‑in customers arriving for rail bike tours, answer phones and respond to emails, book reservations over the phone and in‑person, etc.
• Chat with walk‑in customers: answer any questions they may have, provide an overview of the rail bike tours, etc.
• Assist with the station gift shop: process transactions via cash/card, restock merchandise, maintain cleanliness and organization
• Assist with daily and weekly tasks to maintain a clean and attractive station environment
• Communicate regularly and effectively with other rail bike guides regarding customer flow
• Create a fun & memorable experience for customers
• Lead groups on railbike tours
• Develop an understanding of the RevRail customer experience, our excursions, and environmental awareness
• Ensure the safety & wellbeing of all participants.
• Deliver safety briefings and history talks (will train)
• Make minor repairs and adjustments to rail bikes (will train)
• Provide first aid and emergency response as needed (will train)
• Fulfill other duties set out by management

Requirements

• Physical fitness: ability to team‑lift two‑seat and four‑seat rail bikes (180‑220lbs) with assistance and pedal a railbike for 2‑hour time blocks 3‑4 times a shift
• Love of nature and being outdoors
• Have excellent people and communication skills
• Provide professional, friendly customer service in all interactions
• Have a great attitude
• Strong, consistent work ethic; team player
• Computer skills
• Ability to work in various weather conditions
• Ability to speak in front of medium/ large groups
• Work well in a busy and dynamic work environment
• Valid Driver's License (preferred)